| |
| |
| Preface | |
| |
| |
| Acknowledgments | |
| |
| |
| |
| Theoretical and Historical Foundations | |
| |
| |
| |
| The Nature of Communication | |
| |
| |
| Introduction | |
| |
| |
| What Is Communication? | |
| |
| |
| Basic Assumptions About Communication | |
| |
| |
| Communication in Complex Organizations | |
| |
| |
| Overview of the Book | |
| |
| |
| |
| Historical Perspectives on Organizational Communication | |
| |
| |
| Traditional Organizations | |
| |
| |
| Scientific Management: Designs for Efficiency and Control in Organizational Communication | |
| |
| |
| The Human Relations Movement: Designs for Enhancing Motivation and Relationships | |
| |
| |
| Chapter Summary | |
| |
| |
| |
| Current Perspectives in Organizational Communication: Culture, Postmodernism, and Feminism | |
| |
| |
| Three Research Traditions: Modernist, Interpretive, and Critical | |
| |
| |
| The Interpretive Perspective: Viewing Organizations as Cultures | |
| |
| |
| The Critical Perspective | |
| |
| |
| Chapter Summary | |
| |
| |
| |
| Relationship Contexts in Organizations | |
| |
| |
| |
| Communication and Dyadic Relationships in Organizations | |
| |
| |
| Mixed-Status Relationships | |
| |
| |
| Same-Status Relationships | |
| |
| |
| Chapter Summary | |
| |
| |
| |
| Communication in Organizational Groups | |
| |
| |
| Analyzing Groups | |
| |
| |
| Group Processes | |
| |
| |
| Teams and Teamwork | |
| |
| |
| Structural and Procedural Aspects of Group Communication | |
| |
| |
| Chapter Summary | |
| |
| |
| |
| Communication Networks in the Organization | |
| |
| |
| Theoretical Foundations | |
| |
| |
| Determinants of Communication Networks | |
| |
| |
| Network Analysis | |
| |
| |
| Evaluating Network Effectiveness | |
| |
| |
| The Network Perspective: Further Issues | |
| |
| |
| Contacts See Us | |
| |
| |
| Chapter Summary | |
| |
| |
| |
| Relationship Processes in Organizations | |
| |
| |
| |
| Interpersonal and Organizational Communication Competence | |
| |
| |
| Communication Competence? | |
| |
| |
| Interpersonal Communication Competence | |
| |
| |
| Power and Interpersonal Communication Competence | |
| |
| |
| Organizational and Systemwide Communication Competence | |
| |
| |
| Chapter Summary | |
| |
| |
| |
| Developing Individual-Organizational Relationships | |
| |
| |
| The Socialization Experience | |
| |
| |
| Socialization as a Communication Process | |
| |
| |
| Organizational Assimilation | |
| |
| |
| Socialization as Uncertainty Reduction | |
| |
| |
| Socialization and Identification | |
| |
| |
| Chapter Summary | |
| |
| |
| |
| Communication Strategies for Change and Innovation | |
| |
| |
| An Innovation That Failed? | |
| |
| |
| The Nature of Organizational Change and Innovation | |
| |
| |
| Factors That Affect Innovation and Change | |
| |
| |
| Resistance to Innovation and Change | |
| |
| |
| The Role of Personal Relationships in Innovation | |
| |
| |
| Chapter Summary | |
| |
| |
| |
| Sexual Harassment in the Workplace | |
| |
| |
| Organizational Forces That Contribute to Sexual Harassment | |
| |
| |
| Individual Responses to Sexual Harassment | |
| |
| |
| Chapter Summary | |
| |
| |
| References | |
| |
| |
| Subject/Author Index | |