Introduction to Operations and Supply Chain Management

ISBN-10: 0139446206

ISBN-13: 9780139446207

Edition: 2006

Authors: Robert B. Handfield, Cecil C. Bozarth

List price: $126.67
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For the core course in operations management, this text provides an integrated and comprehensive treatment of both operations and supply chain management. Students learn how firms must link with their supply chain partners in order to gain a market advantage.
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Book details

List price: $126.67
Copyright year: 2006
Publisher: Prentice Hall PTR
Binding: Hardcover
Pages: 576
Size: 8.00" wide x 10.00" long x 1.25" tall
Weight: 2.596
Language: English

Robert B. Handfield, Ph.D., is Bank of America University Distinguished Professor of Supply Chain Management in the College of Management at North Carolina State University. He also is Co-Director of the Supply Chain Resource Cooperative (http:// Dr. Handfield serves as Consulting Editor of the Journal of Operations Management and is on the editorial board of several leading academic journals. His research focuses on strategic sourcing, supply market intelligence, supplier relationship management, and sourcing overseas. He has served in consulting and executive education roles for more than 20 Fortune 500 companies.

Introduction to Operations and Supply Chain Management
Why Study Operations & Supply Chain Management?
Important Trends
Operations & Supply Chain Management and You
Purpose an Organization of this Book
Operations and Supply Chain Strategies
Dell Computer Corporation
Elements of the Business
Operations and Supply Chain Strategies
Business Processes
Procter & Gamble
Business Processes
Mapping Business Processes
Measuring Process Performance
Reducing Cycle Times
Strategies for Business Process Improvement
Managing Quality
Decatur Trust Bank
Quality Defined
Total Cost of Quality
Total Quality Management
Continuous Improvement Tools
Statistical Quality Control
Managing Quality Across the Supply Chain
Managing Projects
Bechtel Group
The Growing Importance of Project Management
Project Phases
Project Management Tools
Developing Products and Services
Operations & Supply Chain Perspectives on Design
The Development Process
Organizational Roles in Product and Service
Approaches to improving Product and Service Designs
Process Choice and Layout Decisions in Manufacturing and Services
Bliven Furniture Company
Manufacturing Processes
Product Customization Within the Supply Chain
Service Processes
Layout DecisionModels
Managing Capacity
Merck and Crixivan
Three common capacity strategies
Methods for evaluating capacity alternatives
Advanced perspectives on capacity
Ford's Palladium Debacle
Forecast Types
Laws of Forecasting
Selecting a Forecasting Method
Qualitative Forecasting Methods
Time-Series Forecasting Models
Causal Forecasting Models
Measures of Forecast Accuracy
Computer-Based Forecasting Packages
Collaborative Forecasting, Planning and Replenishment (CFPR)
Sourcing Decisions & the Purchasing Process
Dell Computer Corporation
Why Purchasing is Critical
The Sourcing Decision
Sourcing Strategies
The Purchasing Process
Multi-Criteria Decision Models in
Trends in Purchasing Management
Kraft Foods
The Logistics Renaissance
Why Logistics is Critical
Logistics Decision Areas
Logistics Strategy
Logistics Decision Models
Sales and Operations Planning (Aggregate Planning)
Covolo Diving Gear
S&OP in the Planning Cycle
Major Approaches to S&OP
Organizing for and Implementing S&OP
Service Considerations
Linking S&OP Throughout the Supply Chain
Applying Optimization Modeling to S&OP
Managing Inventory Throughout the Supply Chain
The Role of Inventory
Periodic Review Systems
Continuous Review Systems
Single Period Inventory Systems
Inventory in the Supply
Proactive Management of Independent Demand Inventory
Managing Production Across the Supply Chain
Herman Miller
Master Scheduling
Material Requirements Planning
Production Activity Control and Vendor Order Management
Synchronizing Planning and Control across the Supply Chain
JIT / Lean Production
Toyota Motor Company
The JIT Perspective on Waste
The JIT Perspective on Inventory
Kanban Systems
Managing Information Technologies Across the Supply Chain
Understanding Information Needs
Diagnosing and Improving Supply Chain Information Flows
Supply Chain Information Systems
Software Vendor Profiles
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