Facebook Era Tapping Online Social Networks to Market, Sell, and Innovate

ISBN-10: 0137085125

ISBN-13: 9780137085125

Edition: 2nd 2011 (Revised)

Authors: Clara Shih

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This text explores the phenomenon of enterprise social networking and the steps everyone from the CEO down to the entry-level information worker must take to win in the Facebook era.
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Book details

List price: $39.99
Edition: 2nd
Copyright year: 2011
Publisher: Prentice Hall PTR
Publication date: 7/21/2010
Binding: Paperback
Pages: 368
Size: 6.00" wide x 9.00" long x 1.00" tall
Weight: 1.100
Language: English

About the Author
Why Social Networking Matters for Business
The Fourth Revolution
Today's Social Customer
Facebook Versus Twitter and Linkedln
Why Facebook Won
Google Buzz
Private Social Networks
Social Network Platforms
A Promising New Era
The New Social Norms
Identity, Sharing, and Influence on the Social Web
The Importance of Being Customer-Centric
Transitive Trust
How Relationships and Social Capital Are Changing
What is Social Capital?
New Modes of Communication on the Social Web
The Power of Weak Ties
Supplementing Offline Networking with Online Interactions
The Flattening Effect
Creating New Value from Network Effects
Social Networking Across Your Organization
Sales in the Facebook Era
Transforming the Sales Cycle
Social CRM
Customer Service in the Facebook Era
Thinking Holistically About the Customer Experience
Five Steps to Successful Social Customer Service
Calculating Your Cost Savings
Marketing in the Facebook Era
The New Rules of Marketing
Social Distribution and Word-of-Mouth
Engagement is King
Challenges and Limitations
Innovation and Collaboration in the Facebook Era
Concept Generation
Commercial Implementation
Continual Iteration
Recruiting in the Facebook Era
Which Social Network is Best for Recruiting?
Sourcing and Screening Candidates
Candidate References
Employer and Recruiter Reputation
Keeping in Touch
Advice for Candidates
Be Aware of Employee Poaching
Step-by-Step Guide to Social Networking for Business
How To: Develop Your Facebook Era Plan and Metrics
Listening First
Establishing the Business Objectives
Defining Your Metrics
Mobilizing the Team
Framing Your Strategy in Terms of the Customer
Getting Started on Facebook and Twitter
How To: Build and Manage Relationships on the Social Web
Personal Versus Professional Identity
Interacting on Facebook and Twitter
Networking on the Social Web
Connecting with New People
How To: Engage Customers with Facebook Pages and Twitter
Overview of Twitter and Facebook Pages
Setting Up Your Facebook Page
Getting (and Keeping) Fans
Advanced Best Practices
The Best of Twitter and Facebook Pages
How To: Advertise and Promote on the Social Web
Building Your Linkedln DirectAds Campaign
Creating Your Facebook Ad Campaign
Which Attributes Should You Hypertarget On?
Selecting Your Ad Creative and Call to Action
Tying Back to Your Goals
Engagement Ads
Twitter's Promoted Tweets
Social Networking Strategy
Advice for Small Business
Start Small
Consider Using Your Personal Profile Instead of a Facebook Page
Take Advantage of Location Targeting and Geolocation
Build Community
Build Your Sphere of Influence
Consider Ditching Your Web Site
Have a Personality
Do Some Networking
Be Smart About Your Time
Get Help
Advice for Nonprofits, Healthcare, Education, and Political Campaigns
Political Campaigns
Corporate Governance, Strategy, and Implementation
Social Media Culture
Social Media Policy and Processes
Social Systems and Technologies
The Future of Social Business
Social, Personalized, and Real Time
The ROI of the Social Web
Trends in the Social Web
Final Remarks
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