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| Preface | |
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| Acknowledgements | |
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| So You Want to Do Six Sigma? | |
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| Why You Need This Book | |
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| An Overview | |
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| Roles of Six Sigma Leaders | |
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| Summary | |
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| References | |
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| Four Case Studies: What Works and What Doesn't | |
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| Inside GE's Experiences | |
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| The First Year--1996. The Push for Tangible Benefits | |
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| DFSS and a Critical Mass of Green Belts | |
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| A Refocus on Customers | |
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| Digitization and Six Sigma | |
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| A Reinvigoration | |
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| The W. R. Grace Story | |
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| Less Successful Six Sigma Deployments | |
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| Summary | |
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| References | |
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| How to Successfully Deploy Six Sigma | |
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| Why Were GE and Grace Successful? | |
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| Why Were Others Less Successful? | |
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| The Keys to Successful Six Sigma Deployment | |
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| A High-Level Roadmap For Six Sigma Deployment | |
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| Summary | |
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| References | |
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| Launching the Initiative | |
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| Full or Partial Deployment? | |
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| Developing the Deployment Plan | |
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| Deployment Plan Elements | |
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| Selecting the Right Projects | |
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| The Concept of Process Entitlement | |
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| Developing the Project Charter | |
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| Selecting the Right People | |
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| What Training Do I Need? | |
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| Selecting a Six Sigma Provider | |
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| Summary | |
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| References | |
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| Managing the Effort | |
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| Managerial Systems and Processes | |
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| Management Project Reviews | |
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| Project Reporting and Tracking System | |
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| Communication Plan | |
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| Reward and Recognition Plan | |
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| Project Identification/Prioritization System | |
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| Inclusion of Six Sigma in Budgeting Processes | |
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| Deployment Processes for Leaders | |
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| Integrating Six Sigma with Current Management Systems | |
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| Summary | |
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| Sustaining Momentum and Growing | |
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| Playing Defense--Sustaining Momentum | |
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| Playing Offense--Growing the Effort | |
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| Summary | |
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| References | |
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| The Way We Work | |
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| Integrating Six Sigma With Process Management Systems | |
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| Creating an Overall Organizational Improvement System | |
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| Integration of Six Sigma With Other Strategic Initiatives | |
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| The Long-Term Impact of Six Sigma | |
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| Summary | |
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| References | |
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| Final Thoughts for Leaders | |
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| Understanding the Role of the Six Sigma Tools--A Case Study | |
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| How to Think About the Six Sigma Tools | |
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| Advice For Ensuring Project Success | |
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| Good Questions to Ask in Project Reviews | |
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| Advice for Ensuring Success of the Six Sigma | |
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| Initiative | |
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| Good Questions to Ask in Reviews of the Overall Initiative | |
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| Summary | |
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| Additional Six Sigma | |
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| References | |
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| Deployment Questions and Answers | |
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| General Questions About Six Sigma | |
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| Questions Concerning MBB and BB Roles | |
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| Project Selection and Review Questions | |
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| Training Questions | |
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| Questions Concerning Financial Benefits | |
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| Other Human Resources Questions | |
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| References | |
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| Six Sigma Deployment Plan-An Example | |
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| Contents | |
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| Introduction | |
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| Deployment Plan Elements | |
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| Lessons Learned | |
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| Key Issues | |
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| Action Plan | |
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| Glossary | |
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| Acronyms | |
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| Index | |