Quality Function Deployment and Six Sigma A QFD Handbook

Name: Quality Function Deployment and Six Sigma A QFD Handbook
Availability: OutOfStock
ISBN: 9780135138359

ISBN-10: 0135138353

ISBN-13: 9780135138359

Edition: 2nd 2010

Authors: Louis Cohen, Joseph P. Ficalora

List price: $69.99

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Book details

List price: $69.99
Edition: 2nd
Copyright year: 2010
Publisher: Prentice Hall PTR
Publication date: 7/17/2009
Binding: Hardcover
Pages: 480
Size: 7.00" wide x 9.50" long x 1.25" tall
Weight: 1.980
Language: English



Foreword


Introduction



About QFD



What Is QFD?



How QFD Fits in the Organization



QFD at Ground Level



How QFD Fits Into Design & Marketing For Six Sigma (DFSS) and Process Design



Overview of the House of Quality



Customer Needs/Benefits Section



The Planning Matrix



Substitute Quality Characteristics (Technical Response)



Impacts, Relationships, and Priorities



Technical Correlations



Technical Benchmarks



Targets



QFD from 10,000 Feet



The Larger Picture: QFD and Its Relationship to the Product Development Cycle



QFD in an Imperfect World



QFD Handbook



Introduction to the Handbook



Phase 0: Planning QFD



Phase 1: Gathering the Voice of the Customer



Phase 2 and Phase 3: Building the House and Analysis



Beyond the House of Quality



Beyond the House of Quality



Special Applications of QFD


Afterword


Bibliography