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Quality Function Deployment and Six Sigma A QFD Handbook

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ISBN-10: 0135138353

ISBN-13: 9780135138359

Edition: 2nd 2010

Authors: Louis Cohen, Joseph P. Ficalora

List price: $69.99
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Book details

List price: $69.99
Edition: 2nd
Copyright year: 2010
Publisher: Prentice Hall PTR
Publication date: 7/17/2009
Binding: Hardcover
Pages: 480
Size: 7.00" wide x 9.50" long x 1.25" tall
Weight: 1.980
Language: English

Foreword
Introduction
About QFD
What Is QFD?
How QFD Fits in the Organization
QFD at Ground Level
How QFD Fits Into Design & Marketing For Six Sigma (DFSS) and Process Design
Overview of the House of Quality
Customer Needs/Benefits Section
The Planning Matrix
Substitute Quality Characteristics (Technical Response)
Impacts, Relationships, and Priorities
Technical Correlations
Technical Benchmarks
Targets
QFD from 10,000 Feet
The Larger Picture: QFD and Its Relationship to the Product Development Cycle
QFD in an Imperfect World
QFD Handbook
Introduction to the Handbook
Phase 0: Planning QFD
Phase 1: Gathering the Voice of the Customer
Phase 2 and Phase 3: Building the House and Analysis
Beyond the House of Quality
Beyond the House of Quality
Special Applications of QFD
Afterword
Bibliography