Quality Management for Organizational Excellence Introduction to Total Quality
Edition: 6th 2010
List price: $201.00
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $201.00
Copyright year: 2010
Publisher: Prentice Hall PTR
Publication date: 12/30/2008
Size: 8.50" wide x 11.00" long x 1.25" tall
|Philosophy and Concepts|
|The Total Quality Approach to Quality Management|
|Quality and Global Competitiveness|
|Strategic Management: Planning and Execution for Competitive Advantage|
|Quality Management, Ethics, and Corporate Social Responsibility|
|Partnering and Strategic Alliances|
|Quality Culture: Changing Hearts, Minds, and Attitudes|
|Customer Satisfaction, Retention, and Loyalty|
|Leadership and Change|
|Team Building and Teamwork|
|Education and Training|
|Overcoming Politics, Negativity, and Conflict in the Workplace|
|ISO 9000 and Total Quality: The Relationship|
|Tools and Techniques|
|Overview of Total Quality Tools|
|Problem Solving and Decision Making|
|Quality Function Deployment (QFD)|
|Optimizing and Controlling Processes Through Statistical Process Control (SPC)|
|Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma|
|Just-in-Time Manufacturing (JIT)|
|Implementing Total Quality Management|