Quality Management for Organizational Excellence Introduction to Total Quality

Name: Quality Management for Organizational Excellence Introduction to Total Quality
Price: 8.48 USD
Availability: InStock
ISBN: 9780135019672

ISBN-10: 0135019672

ISBN-13: 9780135019672

Edition: 6th 2010

Authors: David L. Goetsch, Stanley Davis

List price: $201.00

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Book details

List price: $201.00
Edition: 6th
Copyright year: 2010
Publisher: Prentice Hall PTR
Publication date: 12/30/2008
Binding: Hardcover
Pages: 672
Size: 8.50" wide x 11.00" long x 1.25" tall
Weight: 3.344
Language: English




Philosophy and Concepts



The Total Quality Approach to Quality Management



Quality and Global Competitiveness



Strategic Management: Planning and Execution for Competitive Advantage



Quality Management, Ethics, and Corporate Social Responsibility



Partnering and Strategic Alliances



Quality Culture: Changing Hearts, Minds, and Attitudes



Customer Satisfaction, Retention, and Loyalty



Employee Empowerment



Leadership and Change



Team Building and Teamwork



Effective Communication



Education and Training



Overcoming Politics, Negativity, and Conflict in the Workplace



ISO 9000 and Total Quality: The Relationship



Tools and Techniques



Overview of Total Quality Tools



Problem Solving and Decision Making



Quality Function Deployment (QFD)



Optimizing and Controlling Processes Through Statistical Process Control (SPC)



Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma



Benchmarking



Just-in-Time Manufacturing (JIT)



Implementing Total Quality Management