| |
| |
| |
| Introduction to Quality | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Responsibility for Quality | |
| |
| |
| Chief Executive Officer | |
| |
| |
| Computers and Quality Control | |
| |
| |
| |
| Total Quality Management-Principles and Practices | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Basic Approach | |
| |
| |
| Leadership | |
| |
| |
| Customer Satisfaction | |
| |
| |
| Employee Involvement | |
| |
| |
| Continuous Process Improvement | |
| |
| |
| Supplier Partnership | |
| |
| |
| Performance Measures | |
| |
| |
| Deming's 14 Points | |
| |
| |
| Final Comments | |
| |
| |
| |
| Total Quality Management-Tools and Techniques | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Statistical Process Control | |
| |
| |
| Acceptance Sampling | |
| |
| |
| Reliability | |
| |
| |
| Design of Experiments | |
| |
| |
| Taguchi's Quality Engineering | |
| |
| |
| Failure Mode and Effect Analysis | |
| |
| |
| Quality Function Deployment | |
| |
| |
| ISO 9000 | |
| |
| |
| ISO 14000 | |
| |
| |
| Benchmarking | |
| |
| |
| Total Productive Maintenance | |
| |
| |
| Management and Planning Tools | |
| |
| |
| Quality by Design | |
| |
| |
| Products Liability | |
| |
| |
| Information Technology | |
| |
| |
| Lean | |
| |
| |
| Computer Program | |
| |
| |
| |
| Fundamentals of Statistics | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Frequency Distribution | |
| |
| |
| Measures of Central Tendency | |
| |
| |
| Measures of Dispersion | |
| |
| |
| Other Measures | |
| |
| |
| Concept of a Population and a Sample | |
| |
| |
| The Normal Curve | |
| |
| |
| Tests for Normality | |
| |
| |
| Scatter Diagram | |
| |
| |
| Computer Program | |
| |
| |
| |
| Control Charts for Variables | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Control Chart Techniques | |
| |
| |
| State of Control | |
| |
| |
| Specifications | |
| |
| |
| Process Capability | |
| |
| |
| Six Sigma | |
| |
| |
| Other Control Charts | |
| |
| |
| Computer Program | |
| |
| |
| |
| Additional SPC Techniques for Variables | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Continuous and Batch Processes | |
| |
| |
| Multi-Vari Chart | |
| |
| |
| Short-Run SPC | |
| |
| |
| Gage Control | |
| |
| |
| Computer Program | |
| |
| |
| |
| Fundamentals of Probability | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Basic Concepts | |
| |
| |
| Discrete Probability Distributions | |
| |
| |
| Continuous Probability Distributions | |
| |
| |
| Distribution Interrelationship | |
| |
| |
| Computer Program | |
| |
| |
| |
| Control Charts for Attributes | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Control Charts for Nonconforming Units | |
| |
| |
| Control Charts for Count of Nonconformities | |
| |
| |
| A Quality Rating System | |
| |
| |
| Computer Program | |
| |
| |
| |
| Lot-By-Lot Acceptance Sampling by Attributes | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Fundamental Concepts | |
| |
| |
| Statistical Aspects | |
| |
| |
| Sampling Plan Design | |
| |
| |
| Computer Program | |
| |
| |
| |
| Acceptance Sampling Systems | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Lot-by-Lot Acceptance Sampling Plans for Attributes | |
| |
| |
| Acceptance Sampling Plans for Continuous Production | |
| |
| |
| Acceptance Sampling Plans for Variables | |
| |
| |
| |
| Reliability | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Fundamental Aspects | |
| |
| |
| Additional Statistical Aspects | |
| |
| |
| Life and Reliability Testing Plans | |
| |
| |
| Test Design | |
| |
| |
| Availability and Maintainability | |
| |
| |
| Computer Program | |
| |
| |
| |
| Management and Planning Tools | |
| |
| |
| Objectives | |
| |
| |
| Introduction | |
| |
| |
| Why, Why | |
| |
| |
| Forced Field Analysis | |
| |
| |
| Nominal Group Technique | |
| |
| |
| Affinity Diagram | |
| |
| |
| Interrelationship Diagram | |
| |
| |
| Tree Diagram | |
| |
| |
| Matrix Diagram | |
| |
| |
| Prioritization Matrices | |
| |
| |
| Process Decision Program Chart | |
| |
| |
| Activity Network Diagram | |
| |
| |
| Summary | |
| |
| |
| Appendix | |
| |
| |
| |
| Areas Under the Normal Curve | |
| |
| |
| |
| Factors for Computing Central Lines and 3[sigma] Control Limits for X, s, and R Charts | |
| |
| |
| |
| The Poisson Distribution | |
| |
| |
| |
| Random Numbers | |
| |
| |
| |
| Commonly Used Conversion Factors | |
| |
| |
| Selected Bibliography | |
| |
| |
| Glossary | |
| |
| |
| Answers to Selected Exercises | |
| |
| |
| Index | |