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Introduction to Quality | |
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Objectives | |
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Introduction | |
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Responsibility for Quality | |
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Chief Executive Officer | |
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Computers and Quality Control | |
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Total Quality Management-Principles and Practices | |
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Objectives | |
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Introduction | |
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Basic Approach | |
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Leadership | |
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Customer Satisfaction | |
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Employee Involvement | |
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Continuous Process Improvement | |
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Supplier Partnership | |
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Performance Measures | |
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Deming's 14 Points | |
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Final Comments | |
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Total Quality Management-Tools and Techniques | |
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Objectives | |
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Introduction | |
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Statistical Process Control | |
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Acceptance Sampling | |
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Reliability | |
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Design of Experiments | |
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Taguchi's Quality Engineering | |
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Failure Mode and Effect Analysis | |
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Quality Function Deployment | |
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ISO 9000 | |
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ISO 14000 | |
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Benchmarking | |
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Total Productive Maintenance | |
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Management and Planning Tools | |
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Quality by Design | |
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Products Liability | |
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Information Technology | |
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Lean | |
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Computer Program | |
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Fundamentals of Statistics | |
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Objectives | |
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Introduction | |
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Frequency Distribution | |
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Measures of Central Tendency | |
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Measures of Dispersion | |
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Other Measures | |
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Concept of a Population and a Sample | |
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The Normal Curve | |
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Tests for Normality | |
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Scatter Diagram | |
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Computer Program | |
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Control Charts for Variables | |
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Objectives | |
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Introduction | |
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Control Chart Techniques | |
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State of Control | |
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Specifications | |
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Process Capability | |
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Six Sigma | |
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Other Control Charts | |
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Computer Program | |
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Additional SPC Techniques for Variables | |
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Objectives | |
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Introduction | |
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Continuous and Batch Processes | |
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Multi-Vari Chart | |
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Short-Run SPC | |
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Gage Control | |
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Computer Program | |
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Fundamentals of Probability | |
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Objectives | |
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Introduction | |
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Basic Concepts | |
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Discrete Probability Distributions | |
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Continuous Probability Distributions | |
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Distribution Interrelationship | |
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Computer Program | |
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Control Charts for Attributes | |
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Objectives | |
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Introduction | |
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Control Charts for Nonconforming Units | |
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Control Charts for Count of Nonconformities | |
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A Quality Rating System | |
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Computer Program | |
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Lot-By-Lot Acceptance Sampling by Attributes | |
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Objectives | |
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Introduction | |
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Fundamental Concepts | |
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Statistical Aspects | |
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Sampling Plan Design | |
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Computer Program | |
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Acceptance Sampling Systems | |
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Objectives | |
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Introduction | |
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Lot-by-Lot Acceptance Sampling Plans for Attributes | |
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Acceptance Sampling Plans for Continuous Production | |
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Acceptance Sampling Plans for Variables | |
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Reliability | |
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Objectives | |
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Introduction | |
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Fundamental Aspects | |
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Additional Statistical Aspects | |
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Life and Reliability Testing Plans | |
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Test Design | |
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Availability and Maintainability | |
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Computer Program | |
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Management and Planning Tools | |
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Objectives | |
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Introduction | |
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Why, Why | |
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Forced Field Analysis | |
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Nominal Group Technique | |
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Affinity Diagram | |
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Interrelationship Diagram | |
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Tree Diagram | |
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Matrix Diagram | |
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Prioritization Matrices | |
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Process Decision Program Chart | |
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Activity Network Diagram | |
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Summary | |
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Appendix | |
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Areas Under the Normal Curve | |
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Factors for Computing Central Lines and 3[sigma] Control Limits for X, s, and R Charts | |
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The Poisson Distribution | |
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Random Numbers | |
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Commonly Used Conversion Factors | |
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Selected Bibliography | |
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Glossary | |
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Answers to Selected Exercises | |
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Index | |