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Managing Front Office Operations With Answer Sheet (Ei):

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ISBN-10: 0133430782

ISBN-13: 9780133430783

Edition: 9th 2013

Authors: Michael M. Kasavana, American Hotel & Lodging Educational Institute, & Lodging Assoc. American Hotel

List price: $103.00
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Description:

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will…    
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Book details

List price: $103.00
Edition: 9th
Copyright year: 2013
Publisher: Pearson College Div
Binding: Paperback
Pages: 653
Size: 7.00" wide x 9.00" long x 1.50" tall
Weight: 2.552
Language: English

The Lodging Industry
Hotel Organization
Front Office Operations
Reservations
Registration
Communications and Guest Services
Security and the Lodging Industry
Front Office Accounting
Check-Out and Account Settlement
The Role of Housekeeping in Hospitality Operations
The Front Office Audit
Planning and Evaluating Operations
Revenue Management
Managing Human Resources
Appendix: Internet Concepts
Index
Forms for Night Audit Problem