Managing Front Office Operations With Answer Sheet (Ei):

Name: Managing Front Office Operations With Answer Sheet (Ei):
Availability: OutOfStock
ISBN: 9780133430783

ISBN-10: 0133430782

ISBN-13: 9780133430783

Edition: 9th 2013

Authors: Michael M. Kasavana, American Hotel & Lodging Educational Institute, & Lodging Assoc. American Hotel

List price: $103.00

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Description:

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will…

Book details

List price: $103.00
Edition: 9th
Copyright year: 2013
Publisher: Pearson College Div
Binding: Paperback
Pages: 653
Size: 7.00" wide x 9.00" long x 1.50" tall
Weight: 2.288
Language: English




The Lodging Industry



Hotel Organization



Front Office Operations



Reservations



Registration



Communications and Guest Services



Security and the Lodging Industry



Front Office Accounting



Check-Out and Account Settlement



The Role of Housekeeping in Hospitality Operations



The Front Office Audit



Planning and Evaluating Operations



Revenue Management



Managing Human Resources


Appendix: Internet Concepts


Index


Forms for Night Audit Problem