Art of Managing Professional Services Insight from Leaders of the World's Top Firms

ISBN-10: 0133353826

ISBN-13: 9780133353822

Edition: 2011

List price: $34.99
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Description:

Prepare for CompTIA A+ 220-801 and 220-802 exam success with this CompTIA Authorized Exam Cram from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner. CompTIA® A+ 220-801 and 220-802 Authorized Exam Cram, Sixth Edition is the perfect study guide to help you pass CompTIA’s A+ 220-801 and 220-802 exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 7, new PC hardware, tablets, smartphones, and professional-level networking and security. The book presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Exam Alerts, Sidebars, and Notes interspersed throughout the text keep you focused on what you need to know. Cram Quizzes help you assess your knowledge, and the Cram Sheet tear card is the perfect last minute review.Covers the critical information you’ll need to know to score higher on your CompTIA A+ 220-801 and 220-802 exams! Deploy and administer desktops and notebooks running Windows 7, Vista, or XPUnderstand, install, and troubleshoot motherboards, processors, and memoryTest and troubleshoot power-related problemsUse all forms of storage, including new Blu-ray and Solid State (SSD) devicesWork effectively with mobile devices, including tablets and smartphonesInstall, configure, and troubleshoot both visible and internal laptop componentsConfigure Windows components and applications, use Windows administrative tools, and optimize Windows systemsRepair damaged Windows environments and boot errorsWork with audio and video subsystems, I/O devices, and the newest peripheralsInstall and manage both local and network printersConfigure IPv4 and understand TCP/IP protocols and IPv6 changesInstall and configure SOHO wired/wireless networks and troubleshoot connectivityImplement secure authentication, prevent malware attacks, and protect data Companion CDThe companion CD contains a digital edition of the Cram Sheet and the powerful Pearson IT Certification Practice Test engine, complete with hundreds of exam-realistic questions and two complete practice exams. The assessment engine offers you a wealth of customization options and reporting features, laying out a complete assessment of your knowledge to help you focus your study where it is needed most. Pearson IT Certifcation Practice Test Minimum System RequirementsWindows XP (SP3), WIndows Vista (SP2), or Windows 7Microsoft .NET Framework 4.0 ClientPentium-class 1 GHz processor (or equivalent)512 MB RAM650 MB disk space plus 50 MB for each downloaded practice examDavid L. Prowse is an author, computer network specialist, and technical trainer. Over the past several years he has authored several titles for Pearson Education, including the well-received CompTIA A+ Exam Cram and CompTIA Security+ Cert Guide. As a consultant, he installs and secures the latest in computer and networking technology. He runs the websitewww.davidlprowse.com, where he gladly answers questions from students and readers. 
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Book details

List price: $34.99
Copyright year: 2011
Publisher: Wharton School Publishing
Publication date: 10/24/2010
Binding: Paperback
Pages: 320
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 1.188
Language: English

Foreword
Acknowledgments
About the Author
Introduction
Professional Services: Characteristics, challenges, and leadership model
Common Characteristics of Successful Firms
It's Not All Good News
The Broderick PSF Leadership Model
Shared Vision, Values, and Culture: Building, communicating, and maintaining
Five Essentials of Vision, Values, and Culture
Embedding Values and Culture
The Reinforcement of Values and Culture Begins with Recruiting
Telling the Firm's Story Reinforces the Culture
Teams Teach You How to Live and Work in the Firm
Constant Communication Is Critical
Celebrate and Reward Good Behavior
Making Values Stick
Revitalizing Vision, Values, and Culture
Chapter Summary
People: Recruitment, training, and evaluation
Seven Essentials of Talent Management
Recruiting: Refreshing the Ranks
Interviewing and Selection: Choosing the Best Candidates
Mapping a Career Path
Training: Fostering Connectedness and Commitment
Mentoring: Providing Personal and Professional Support
Performance Evaluations: Frequent and Thorough Feedback
Diversity Looms Large-and Will Continue to Pose a Major Challenge
Chapter Summary
Portfolio: Strategy, client mix, and relationship management
Five Essentials of Client Portfolio Management
Mastering the Client Management Life Cycle
Strategically Plan and Review the Client Portfolio
Onboard New Clients
Sustain and Grow Accounts
Solicit Client Feedback
Review and Measure Results
Chapter Summary
Services: Strategy, innovation, and knowledge sharing
Four Essentials of Successful Service Portfolio Management
Follow the Service Strategy Cycle
Review the Service Portfolio
Stimulate and Capture New Ideas
Select the Best Ideas, and Take Them to Market
Share Knowledge
Four Essentials of Knowledge Management
Chapter Summary
Finance: Planning, metrics, and reporting
How Do the Top Firms Manage Finance?
Financial Planning and Budgeting
Forecasting
Metrics to Monitor the Business
Revenue
Profitability
Utilization
Pricing
Leverage
Performance Efficiency
Early Warning Signs
Reporting
Transparency and Accountability
Chapter Summary
Positioning: Brand, marketing, and sales
Five Elements of a Successful Market Strategy
The Power of Brand
Determine the Market and Brand Positioning
Embed and Build the Brand
Keep the Message Clear and Consistent
Regularly Test Brand Strength
Marketing
Sales
Building a Marketing and Business Development Plan
Firm-wide Brand Initiatives
Business Unit Plans
Master Plan, Timeline and Budget, Tracking and Measurement
Thought Leadership: The Most Powerful Way to Grow the Business
The Role of the Marketing Professional
Areas of Focus for the Marketing Department
Chapter Summary
Partnership: Equity, selection, and compensation
Six Characteristics of Enduring Partnerships
Selecting an Ownership Structure
Advantages and Disadvantages of Ownership Structures
Public Versus Private
To Sell or Not to Sell
Equity Programs to Attract and Retain the Best
Rewarding the Partners: Dividing the Pie
Distribution Models
Evaluating Performance
Partnership Performance Criteria
Partnership Selection: A Pivotal Decision
Criteria for Promotion to Partnership
Partner Promotion Process
Chapter Summary
Strategy: Process, responsibility, and accountability
Why Strategic Planning Matters
Five Essentials for Successful Strategic Planning
Orchestrating the Planning Process
Long-Term Planning
Annual Planning
Review, Monitor, and Update
Accountability
Chapter Summary
Structure: Design, governance, and style
Why Getting It Right Is So Challenging
Seven Essentials for a Successful Infrastructure and Governance Model
Organizational Structure: The Scaffolding That Supports the Firm
Board of Directors: Composition and Selection
Chairman: Selection and Role
CEO: Selection, Role, and Succession
Management Committee: Composition and Selection
Business Units: Structure and Seat of Power
Other Functions/Special Initiatives
Administrative Support
Changing the Structure
Governance Style
Chapter Summary
Style of Leadership: Characteristics, grooming, and advice
Essential Characteristics of a Successful Leader: Emotional Intelligence and People Skills
Good Influencer/Builder of Coalitions
Inspirational and Passionate
Visionary
Good Listener
Good Communicator
Understands the Business
To Bill or Not to Bill
Grooming a Global Leadership Corps: Finding and Nurturing Future Leaders
Some Parting Advice for Leaders
Author's Note
Index
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