Managing Front Office Operations (Ahlei):

Name: Managing Front Office Operations (Ahlei):
Availability: OutOfStock
ISBN: 9780133097108

ISBN-10: 0133097102

ISBN-13: 9780133097108

Edition: 2012

Authors: Michael L. Kasavana

List price: $103.00

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Description:

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text,…

Book details

List price: $103.00
Copyright year: 2012
Publisher: Pearson College Div
Binding: Paperback
Size: 7.00" wide x 9.00" long x 1.50" tall
Weight: 2.310
Language: English