Customer Service Career Success Through Customer Loyalty
Edition: 6th 2014
List price: $117.60
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Description: Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $117.60
Copyright year: 2014
Publisher: Pearson Education
Publication date: 4/5/2013
Size: 8.00" wide x 9.75" long x 0.50" tall