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| Preface | |
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| Uncovering the Complexities of Workplace Diversity | |
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| Diversity in the Workplace: A Theoretical and Pedagogical Perspective | |
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| Diversity Management | |
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| Opportunities to Teach Diversity Management | |
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| Challenges of Teaching Diversity Management | |
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| Defining Diversity | |
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| Society for Human Resource Management | |
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| Marilyn Loden | |
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| Anita Rowe and Lee Gardenswartz | |
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| R. Roosevelt Thomas, Jr. | |
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| Myrtle P. Bell | |
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| David A. Thomas and Robin J. Ely | |
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| Mich�lle E. Mor Barak | |
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| Five Principles for an Improved Definition of Diversity | |
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| Understanding Leadership-Based Organizational Paradigms for Managing Diversity | |
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| Resistance Paradigm | |
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| Discrimination-and-Fairness Paradigm | |
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| Access-and-Legitimacy Paradigm | |
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| Integration-and-Learning Paradigm | |
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| Understanding the Business Case for Diversity | |
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| The Business Case for Diversity | |
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| Assessing the Business Case for Diversity | |
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| Conclusion | |
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| Diversity in the Workplace: A Legal Perspective | |
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| Administration of the Law | |
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| Amendments to Title VII | |
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| The Protected Classes | |
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| Race | |
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| National Origin | |
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| Color of Skin | |
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| Religion | |
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| Age | |
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| Veterans | |
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| Disability | |
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| Sex/Gender | |
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| Sexual Orientation | |
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| Advice for Managers | |
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| Have a Title VII Policy and Procedure | |
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| Be Clear about the "Legitimate Business Purpose" Concept | |
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| Develop Objective Job Criteria | |
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| Do Not Retaliate | |
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| Advice for Employees | |
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| Follow Policies and Procedures | |
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| Behave Reasonably | |
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| A Word About Affirmative Action | |
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| The Future of Title VII | |
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| An Integrated Approach to Managing Diversity in Organizations | |
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| Three Levels of Organizational Change | |
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| Diversity Components | |
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| Authentic Leadership Commitment | |
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| Clear Organizational Communication | |
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| Inclusive Recruitment Practices | |
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| Long-term Retention Strategies | |
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| Incorporating Diversity into the Main Work of the Organization | |
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| Diversity Management Metrics | |
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| Expansive External Relationships | |
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| Exemplary Diversity Leaders and Organizations | |
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| Excellence in Diversity Management Leadership | |
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| Andrea Jung, Chairman of the Board Avon | |
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| Irene Rosenfeld, CEO of Kraft | |
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| Antonio P�rez, CEO of Kodak | |
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| Ivan Seidenberg, Former CEO of Verizon | |
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| J.W, Marriott Jr., CEO of Marriott International | |
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| Kenneth Chenault, CEO of American Express | |
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| Mike E. Ullman, Former CEO of JCPenney | |
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| Indra Nooyi, CEO of Pepsico | |
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| CASE STUDY: Diversity as Strategy: IBM and the Leadership of Louis Gerstner | |
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| Managing and Mismanaging: Case Studies on American Businesses | |
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| Gender | |
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| Essay: Off-Ramps and On-Ramps: Keeping Talented Women on the Road to Success | |
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| Case Study: Augusta National Golf Club: Membership for Women or Staying the Course? | |
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| Case Study: Mothers Work Inc.: Brand Image and Accusations of Employment Discrimination | |
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| Race and National Origin | |
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| Essay: The Truth about Mentoring Minorities: Race Matters | |
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| Case Study: The Classic Look of Discrimination: Abercrombie & Fitch's Struggle to Manage Diversity | |
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| Case Response: Abercrombie and Fitch's Story of Transformational Work | |
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| Case Study: Making the Cut or on the Ropes: A Play-by-Play Analysis of Diversity and Sports in NFL, NASCAR, PGA, and NBA | |
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| Case Study: Texaco, Inc.: Racial Discrimination Suit (A) | |
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| Case Study: Texaco, Inc.: Racial Discrimination Suit (B) | |
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| Case Study: Denny's Restaurants: Creating a Diverse Corporate Culture (A) | |
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| Case Study: Denny's Restaurants: Creating a Diverse Corporate Culture (B) | |
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| Age | |
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| Essay: It's Time to Retire Retirement | |
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| Essay: The Changing Landscape of Work | |
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| Case Study: AT&T, Age Discrimination, and the EEOC | |
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| Case Study Asleep at the Wheel: Ford Motor Company's Exclusion of the Older Worker | |
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| Religion and Spirituality | |
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| Essay: Taking Religion to Work | |
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| Essay: Spirituality in the Workplace | |
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| Case Study: Purity of Spirit: Tom's of Maine | |
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| The Tom's of Maine Mission 220; | |
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| The Seven Intentions of Values-Centered Leadership | |
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| Sexual Orientation and Gender Identity | |
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| Essay: Selections from Straight Talk About Gays in the Workplace: Creating an Inclusive, Productive Environment for Everyone in Your Organization | |
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| Case Study: Nike and the LGBT Community: Diversity + Inclusion = A Successful Brand | |
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| Case Study: The Cracker Barrel Restaurants | |
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| Case Study: When Steve Becomes Stephanie | |
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| Disabilities | |
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| Essay: Counting on Workers with Disabilities | |
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| Essay: Selections from The Inclusive Corporation: A Disability Handbook for Business Professionals | |
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| Case Study: In the Eye of the Perfect Storm: Creating Accessibility-IBM, GM, and CISCO | |
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| Exercises: Developing Three Essential Skills | |
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| Analyzing Self | |
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| Your Pie Chart | |
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| Diversity Questionnaire | |
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| Diversity Journal | |
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| Masculine and Feminine Speaking Styles | |
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| Religion and the Workplace-A Brainstorming Activity | |
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| Understanding Difference | |
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| Analysis of Mini Diversity Cases | |
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| Understanding the Multigenerational Workforce | |
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| Analyzing Bias in Internal Business Communication | |
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| What Constitutes Sexual Harassment? | |
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| Analyzing Nike's Branding and Outreach to the LGBT Community | |
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| Religion and Spirituality: What Could be Happening Here? | |
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| The Ten Commandments of Interacting with People with Disabilities | |
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| Assessing Organizations | |
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| Examining Exemplary Leaders in Managing Diversity | |
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| Ten Question Assessment: Does Your Organization Represent an Equal Workplace for LGBT Employees? | |
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| Analysis of Diversity Consulting Companies | |
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| Analyzing Diversity Commitment on Web sites | |
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| Diversity and Sports: An Examination of NFL, NASCAR, NHL, PGA, and NBA | |
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| Project: The Diversity Consulting Team | |
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| Nine Symptoms that May Indicate a Need for Diversity Training | |
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| Managing Diversity Questionnaire | |
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| Asking Good Questions | |
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| Index | |