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High Performance Operations Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage

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ISBN-10: 0132779889

ISBN-13: 9780132779883

Edition: 2012

Authors: Hillel Glazer

List price: $59.99
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Companies in highly regulated industries face unique challenges in optimizing business performance and profitability while maintaining strong governance and strict regulatory adherence. InHigh Performance Operations, leading business performance consultant Hillel Glazer shows how to achieve these goals through the successful integration of lean- and systems thinking. Writing for a broad audience of operations and governance executives, Glazer shows how to systematically incorporate compliance into planning for overall performance, value, and profitability, rather than viewing compliance practices as an end in itself. Glazer helps you discover and implement the pre-conditions for success……    
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Book details

List price: $59.99
Copyright year: 2012
Publisher: FT Press
Publication date: 9/25/2011
Binding: Hardcover
Pages: 272
Size: 6.50" wide x 9.50" long x 1.00" tall
Weight: 1.034
Language: English

About the Author
Flying a Business
A Lesson from Flying
A Lesson for Business
The Approach: An Overview
Giving Away the Goods
You Need All the Parts
Seeing the Parts and How They Fit Together
A Few Words about Systems Engineering
The Approach, with a Price
Once More with Feeling
Summary, Up-Front
The Bureaucracy of Compliance
Understand the Need
Examine the System Components
Properties, Contexts, and Conditions of Compliance
Limitations, Constraints, and Expectations of Compliance
High Performance of Excellence
Competing Interests and the Solution
Becoming a High Performance Operation
A Compliance Focus = Profit Drag
Dealing with Drag
Regulation and Compliance
Business Performance Versus Bureaucracy
Business Requirements Versus Business Performance
Time, Quality and Money (The NewTQ$)
Knowing Why We Do What We Do
Where Are the Issues?
Different Flavors of Compliance
The Man Versus The Money
Painted into a Corner
Compliance at the Expense of Profit
Is This Really Costing Us Money?
Where This Bus Is Going
Focusing on the Wrong Target
Good Landings and a Mistaken Snapshot
What Not to Focus On
How to Do It Properly
What Are These Practices You Speak Of?
So What Do We Focus On?
Secret Sauce
A Quick Reflection
Birds, Bees, Chickens, and Eggs
The Wisdom of Compliance
Value, Customer Satisfaction, Profit
Use with Care
Value's Many Faces
Value Stream
Customer Perspective
Operation's Future
Being Less Valued
Value Stream as Distinct from Work Stream and Bureaucracy
Customer Satisfaction
The Solution: Defining and Sustaining Value
The Goal
With the End in Mind
Here's How to Identify Your Operational System
Home Base
Sustaining Value = Quantitatively Managing Performance
Operational Excellence
A Definition for Operational Excellence
What You Don't Know Can Hurt You
Decisions without Data
Connecting the High Performance Operation's Components
Service and Value
Services, Value, and Flow
Services in the Work System
The Price
Not Exactly Your First Born, But
Learning and Communication
Systems Thinking and Process Engineering
Basis of Systems Thinking
Process (Systems Engineering) Top Level
Business Cycle Component
Customer Activities
Execution Activities
Day-to-Day Activities
Work Effort Cycles
Process Cycles
Before Moving On
Operational Excellence, Take 2
The Engine in Systems Engineering
Collecting Requirements
Applying and Integrating Standards
Architecting Process Solutions
Designing and Deploying the Processes
All Put Together
Sanity Checks and Fringe Concepts
Sanity Checks
Testing for (Business) Performance
Testing for (Process) Improvement
Fringe Concepts
Finishing Touches
Process Architecture for High Performance Operations
Values, Principles, and Practices
Policies, Patterns, Processes, and Procedures
Parting Shots
Back to the Future: A Retrospective
What It Looks Like When It All Works
Recommended Reading
Blogs and Twitter