Customer Service A Practical Approach

Name: Customer Service A Practical Approach
Availability: InStock
ISBN: 9780132742399

ISBN-10: 013274239X

ISBN-13: 9780132742399

Edition: 6th 2013 (Revised)

Authors: Elaine Harris

List price: $98.76

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Description:

The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology,new Ethics in Actionexercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business…

Book details

List price: $98.76
Edition: 6th
Copyright year: 2013
Publisher: Pearson Education, Limited
Publication date: 1/31/2012
Binding: Paperback
Pages: 192
Size: 8.00" wide x 9.90" long x 0.60" tall
Weight: 1.078
Language: English

Professor Elaine P Harris is Professor and Head of Department of Accounting and Finance and Head of Leicester Business School's Graduate Centre at De Montfort University. She is currently Chair of the Committee of Heads of Accounting (CHA), and a member of CIMA's Education Board. Her research interests are in project risk assessment and decision making. She is guest editor of the International Journal of Risk Assessment and Management and managing editor (special issues) of The Journal of Applied Accounting Research.