Conflict Survival Kit Tools for Resolving Conflict at Work
Edition: 2nd 2013
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Description: Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $58.99
Copyright year: 2013
Publisher: Pearson Education, Limited
Publication date: 1/6/2012
Size: 8.00" wide x 10.00" long x 1.00" tall
|The Nature of Conflict|
|The Theory and Context for Managing Conflict in the Workplace|
|Approaches to Conflict|
|Working Toward Collaboration|
|Interpersonal Communication Skills for Resolving Conflict|
|The Three Channels of Communication|
|Listening to Resolve Conflict and Build Lasting Relationships|
|The Communication Continua|
|Preparing to Resolve Conflicts|
|Are You Capable?|
|Opening the Doors to Conflict Resolution|
|Application and Practice|
|The Building Blocks of Collaboration|
|Integrative Negotiation: Negotiating as Partners|
|Overcoming Barriers to Integrative Negotiation|
|Mediating Conflicts Between Parties|
|Decision-Making Choices for the Manager|
|Handling Conflicts Requiring Direct Confrontation|
|Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying|
|Achieving Effectiveness as a Conflict Manager|