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| Preface | |
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| Introduction | |
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| Managing Strategic Human Resources Today | |
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| What Is Human Resource Management? | |
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| Trends Influencing Human Resource Management | |
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| The New Human Resource Managers | |
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| Strategic Human Resource Management | |
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| The Plan of This Book | |
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| Case Incident: Jack Nelson's Problem | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: Helping "The Donald" | |
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| Managing Equal Opportunity and Diversity | |
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| Selected Equal Employment Opportunity Laws | |
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| Defenses Against Discrimination Allegations | |
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| Illustrative Discriminatory Employment Practices | |
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| The EEOC Enforcement Process | |
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| Diversity Management and Affirmative Action Programs | |
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| Case Incident: A Case of Racial Discrimination? | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: Too Informal? | |
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| Video Case: Human Resource Management (At Patagonia) | |
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| Video Case: Equal Employment (UPS) | |
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| Recruiting and Placing Employees | |
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| Personnel Planning, Recruiting, and Talent Management | |
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| The Talent Management Framework | |
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| The Basics of Job Analysis | |
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| The Recruitment and Selection Process | |
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| Workforce Planning and Forecasting | |
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| Recruiting Job Candidates | |
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| Developing and Using Application Forms | |
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| Case Incident: Finding People Who Are Passionate about What They Do | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: The Nursing Shortage | |
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| Appendix: Enrichment Topics in Job Analysis | |
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| Testing and Selecting Employees | |
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| The Basics of Testing and Selecting Employees | |
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| Using Tests at Work | |
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| Interviewing Prospective Employees | |
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| Using Other Selection Techniques | |
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| Case Incident: The Tough Screener | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: The Most Important Person You'll Ever Hire | |
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| Training and Developing Employees | |
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| Orienting Employees | |
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| The Training Process | |
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| Implementation Training Techniques | |
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| Managerial Development and Training | |
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| Managing Organizational Change and Development | |
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| Evaluating the Training Effort | |
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| Case Incident: Reinventing the Wheel at Apex Door Company | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: Flying the Friendlier Skies | |
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| Video Case: Recruiting at Hautelook | |
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| Video Case: Employee Testing and Selection at Patagonia | |
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| Video Case: Training at Wilson Learning | |
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| Appraising and Compensating Employees | |
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| Performance Management, Appraisals, and Careers | |
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| Basic Concepts in Performance Appraisal and Management | |
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| Basic Appraisal Methods | |
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| Practical Suggestions for More Effective Appraisals | |
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| Coaching and Career Management | |
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| Performance Management | |
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| Talent Management Practices for Strategic Employee Appraisals | |
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| Case Incident: Appraising the Secretaries at Sweetwater U | |
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| Case Incident: Back with a Vengeance | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: Appraising an Instructor | |
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| Compensating Employees | |
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| What Determines How Much You Pay? | |
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| How to Create a Market-Competitive Pay Plan | |
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| Incentive Plans | |
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| Employee Benefits | |
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| Current Compensation Trends | |
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| Case Incident: Salary Inequities at Acme Manufacturing | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: Ranking the College's Administrators Jobs | |
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| Video Case: Compensation (Focus Pointe) | |
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| Video Case: Performance Management California Health Foundation | |
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| Video Case: Joie de Vivre Hospitality: Pay for Performance and Financial Incentives | |
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| Employee Rights and Safety | |
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| Managing Employee Ethics, Engagement, Retention, and Fair Treatment | |
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| Ethics and Fair Treatment at Work | |
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| Managing Discipline and Privacy | |
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| Managing Dismissals | |
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| Managing Voluntary Employee Turnover and Retention | |
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| Employee Engagement | |
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| Case Incident: Enron, Ethics, and Organizational Culture | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: To Discipline or Not? | |
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| Managing Labor Relations and Collective Bargaining | |
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| The Labor Movement | |
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| Unions and the Law | |
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| The Union Drive and Election | |
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| The Collective Bargaining Process | |
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| What's Next for Unions? | |
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| Case Incident: Negotiating with the Writers Guild of America | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: The Union-Organizing Campaign at Pierce U | |
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| Protecting Safety and Health | |
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| Employee Safety and Health: An Introduction | |
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| What Causes Accidents? | |
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| How to Prevent Accidents | |
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| Workplace Health Hazards: Problems and Remedies | |
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| Case Incident: The New Safety and Health Program | |
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| Continuing Case: Carter Cleaning Company | |
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| Experiential Exercise: Checking for Unsafe Conditions | |
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| Video Case: Union-Management Relations (UPS) | |
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| Video Case: Safety (California Health Foundation) | |
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| Practical HR Tools, Guidelines, and Systems for Managers | |
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| Appendix | |
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| Glossary | |
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| Notes | |
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| Name Index | |
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| Subject Index | |