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| Preface | |
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| Introduction | |
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| The Questionable Future Facing Global Retailers | |
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| Increased Competition Across Retail Formats | |
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| Retail Store Positioning and Competitive Strategy | |
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| Takeaway Points | |
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| Endnotes | |
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| Low-Cost Strategies I: Key Elements of a Low-Cost Provider Strategy | |
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| Implementing Low-Cost/Low-Price Strategies | |
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| Advantages of Being a Low-Cost Provider | |
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| Key Elements of a Low-Cost Retailer Strategy | |
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| Takeaway Points | |
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| Endnotes | |
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| Low-Cost Strategies II: Delivering Low Costs Through Minimizing Product Proliferation | |
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| Managerial Concerns Related to Product Proliferation | |
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| Causes of Product Proliferation | |
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| Reducing Product Proliferation: The Experience of Aldi, Costco, Stew Leonard's, and Trader Joe's | |
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| Takeaway Points | |
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| Endnotes | |
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| Differentiation Strategies I: Effective Human Resource Strategies | |
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| Strategic Benefits of Effective Human Resource Strategies | |
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| The Human Resource Strategies of Best-Practice Firms | |
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| Takeaway Points | |
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| Endnotes | |
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| Differentiation Strategies II: Enhancing the Service Experience | |
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| Consumer Satisfaction Studies and Analyst Reviews of the Benchmark Retailers | |
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| Employee Dimensions of the Service Experience | |
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| Nonemployee Dimensions of the Service Experience | |
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| Optimizing Customers' Web-Based Service Experience | |
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| Takeaway Points | |
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| Endnotes | |
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| Differentiation Strategies III: Developing and Maintaining a Strong Private Label Program | |
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| Advantages of a Strong Private Label Program to Retailers | |
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| Private Label Strategies of Successful Retailers | |
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| Takeaway Points | |
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| Endnotes | |
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| Implementing Cost-, Differentiation-, and Value-Based Retail Strategies | |
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| Cost-Based Strategies | |
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| Differentiation-Based Strategies | |
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| Value-Based Strategies | |
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| Auditing a Store's Cost, Differentiation, and Value Strategies | |
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| Takeaway Points | |
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| Endnotes | |
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| Appendix: Individual and Composite Financial Performance, Customer Service, and Worker Satisfaction Metrics of the Best-Practice Retailers | |
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| Introduction | |
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| Individual Performance Metrics of the Best-Practice Retailers | |
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| Composite Data on Best-Practice Retailers | |
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| Employee Satisfaction Measures of Best-Practice Retailers | |
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| Takeaway Points | |
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| Endnotes | |
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| Index | |