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| Foreword | |
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| Preface | |
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| Acknowledgments | |
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| Introduction | |
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| What Is "Business" or "Technical" Writing? | |
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| Transactional Writing | |
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| Transactional Versus Academic Writing | |
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| Working Together | |
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| Growing a Document | |
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| Using Computers | |
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| Saying What You Mean: A Grammar Refresher | |
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| Grammar and Usage Assist Credibility | |
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| Sentence Types in Technical Writing | |
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| Sentence Problems | |
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| Other Mechanical Difficulties | |
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| Dangling Modifiers | |
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| Parallelism | |
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| Diction and International Concerns | |
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| Assignments | |
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| Organizing Information | |
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| Introduction | |
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| Patterns of Order | |
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| Types of Order | |
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| Essentials of Logical Order | |
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| Specific Templates | |
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| Summary | |
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| Process | |
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| Analysis | |
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| Comparison | |
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| Persuasion | |
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| Ethics in Persuasion | |
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| Assignments | |
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| Letters, Memos, E-mail, and Related Forms | |
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| Introduction | |
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| Letters: The Basics | |
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| Full Block Form | |
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| Semi-Block Form | |
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| Simplified Form | |
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| Memos: The Basics | |
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| Varieties of Letters and Memos | |
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| Neutral Letters | |
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| Good News Letters | |
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| Bad News Letters | |
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| Good News, Bad News, and Neutral Memos | |
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| E-mail and Related Forms | |
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| E-mail | |
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| Fax Cover Sheets | |
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| Other Transmittals | |
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| Assignments | |
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| Our House to Yours: Using Summaries to Inform | |
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| Introduction | |
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| Announcements and Bulletins | |
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| Leaflets and Flyers | |
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| Analyses of Documents | |
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| Consumer Circuit | |
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| The New AT&T Bill | |
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| Finesse Finishing Papers | |
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| State Farm 1995 Annual Report | |
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| Assignments | |
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| Directions and Instructions: Writing About Process | |
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| Process Explains "How" | |
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| Process Writing Concerns | |
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| Audience | |
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| Vocabulary | |
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| Pattern | |
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| Transition | |
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| Exemplification | |
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| Parallelism | |
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| Format | |
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| Graphics | |
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| Invention | |
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| Developing Ideas | |
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| Invention Specifics | |
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| Visualization Techniques | |
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| "Tasking" Techniques | |
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| General Patterns for Process Writing | |
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| International Communications | |
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| Assignment | |
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| Using Analysis: Writing a Report | |
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| Subject Headings | |
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| Division | |
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| Classification | |
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| Definition | |
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| Use of Narrative | |
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| Types of Reports | |
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| Short Reports | |
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| Semi-Formal Reports | |
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| Proposals | |
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| Analysis of Proposal | |
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| Analysis of Text Prospectus | |
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| Discussion of Grant Proposal | |
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| Discussion of Student Proposal | |
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| Assignments | |
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| Writing the Formal Report | |
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| Features of the Formal Report | |
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| Overview | |
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| Binding | |
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| Booklet Format | |
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| Cover Sheet | |
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| Transmittal Letter or Memo | |
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| Table of Contents | |
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| Table of Illustrations | |
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| Abstract, or Executive Summary | |
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| Introduction | |
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| Support Section | |
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| Closing Section | |
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| Back Matter | |
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| Understanding the Role of the Persuasive Pattern | |
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| Developing Long Reports from Shorter Ones | |
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| Methods of Research | |
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| Strategy | |
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| Types of Research Materials-Retrospective and Current | |
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| Primary and Secondary Materials | |
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| Handling Sources | |
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| Overview | |
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| Documentation Systems-Citation and Reference List | |
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| What Should Get Cited? | |
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| Integrating References | |
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| Gallery of Documents | |
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| Assignments | |
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| Selling Yourself | |
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| Introduction | |
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| Keeping a Work-History File | |
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| The Modern Job Search | |
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| Resumes | |
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| Chronological Resumes | |
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| Functional Resumes | |
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| Mixed Resumes | |
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| Parts of Resumes | |
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| Cover Letters | |
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| Vitae and Portfolios | |
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| Interviews | |
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| Follow-up Correspondence | |
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| Assignments | |
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| References | |
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| Introduction | |
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| Valediction | |
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| Enhancing Your Document with Graphics | |
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| Index | |