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Training in Interpersonal Skills Tips for Managing People at Work

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ISBN-10: 0132354993

ISBN-13: 9780132354998

Edition: 5th 2009

Authors: Stephen P. Robbins, Phillip L. Hunsaker

List price: $131.27
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Description:

This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory. Self-awareness, self-management, verbal/non-verbal messages, motivation and goal-setting, managing change, and valuing diversity. By developing and practicing the interpersonal skills in this book, business professionals can learn how to build productive relationships with others and master skills vital to personal and organizational effectiveness.
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Book details

List price: $131.27
Edition: 5th
Copyright year: 2009
Publisher: Prentice Hall PTR
Publication date: 5/9/2008
Binding: Paperback
Pages: 432
Size: 6.25" wide x 9.00" long x 0.25" tall
Weight: 1.342
Language: English

David A. Decenzo received his Ph.D. from West Virginia University. He is the provost and senior vice president of academic administration at Coastal Carolina University. his major teaching and research interests focus on the general areas of human resource management, management, and organizational behavior. He has published articles in such journals as Harvard Business review, Business Horizons, risk Management, Hospital Topics, and Performance and Instruction.Dr. DeCenzo has spent the past two-plus decades writing textbooks, His books include Supervision Today, Fifth Edition (2007); Fundamentals of Management, Fifth Edition (2006) with Stephen Robbins; Human Relations, Second Edition…    

Preface
Self-Awareness
Skills: An Introduction
Self-Awareness: A Point of Departure
Self-Management: Clarifying Values, Setting Personal Goals and Planning
Applying Emotional Intelligence
Communicating
Sending Interpersonal Messages
Listening and Reading Non-Verbal Messages
Providing Feedback
Communicating Across Cultures
Motivating
Goal Setting
Coaching, Counseling, and Mentoring
Empowering People through Delegation
Leading
Politicking
Persuading
Applying Leadership Style
Managing Change
Teaming
Working with Teams
Valuing Diversity
Problem Solving
Ethical Decision Making
Creative Problem Solving
Resolving Conflicts
Negotiation
Integrating Exercises
Chris Amon & Lee Petty Case Running a Team Meeting
Appendix: Exercise Guidelines and Materials
Index