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Guide to Cross-Cultural Communications

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ISBN-10: 0132157411

ISBN-13: 9780132157414

Edition: 2nd 2011

Authors: Sana Reynolds, Deborah Valentine, Mary M. Munter

List price: $37.60
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Description:

Help readers communicate across cultures withGuide to Cross-Cultural Communication, a handy reference containing information on negotiations, business writing, and speaking with those from diverse cultural backgrounds. Relationships: Individual or Collective?; Social Framework: High Context or Low Context?; Time: Linear, Flexible, or Cyclical?; Power: Hierarchical or Democratic?; Using Language; Writing; Communicating Nonverbally; Negotiating: Process, Persuasion, and Law Essential reading for those interested in understanding and improving intercultural communication both inside and outside their organizations; especially managers, executives, and other business professionals who must communicate in an increasingly multicultural workplace.
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Book details

List price: $37.60
Edition: 2nd
Copyright year: 2011
Publisher: Prentice Hall PTR
Publication date: 6/21/2010
Binding: Paperback
Pages: 168
Size: 5.50" wide x 7.75" long x 0.50" tall
Weight: 0.660
Language: English

Preface
Introduction
Understanding Cultures
Relationships: Individual or Collective?
Characteristics of individualist cultures
Characteristics of collective cultures
Guidelines: Individualist or collective?
Social Framework: High Context or Low Context?
High-context cultures
Low-context cultures
Guidelines: High or low context
Time: Linear, Flexible, or Cyclical?
Linear time
Flexible time
Cyclical time
Guidelines: Attitudes toward time
Power: Hierarchical or Democratic?
Hierarchical cultures
Democratic cultures
Signs and symbols of power
Guidelines: Attitudes toward power
Communicating Across Cultures
Using Language
English: a language of action
Sino-tibetan languages: A rich contrast
Guidelines for using language
Writing
Preferred channel
Directness
Immediacy
Clarity and conciseness
Guidelines for writing across cultures
Communicating Nonverbally
Eye contact
Facial expression
Hand gestures
Space
Silence and the rhythm of language
Guidelines
Negotiating: Process, Persuasion, and Law
Analyzing the negotiation process
Enhancing your persuasiveness
Understanding international law
Guidelines for negotiation
Conclusion
Cultural Questionnaire
Bibliography
Suggested Readings
Suggested Films
Index