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| Preface | |
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| Labor Relations Overview | |
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| History and Law | |
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| The Roots of the American Labor Movement | |
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| Growth of National Unions | |
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| Early Judicial Regulation | |
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| Pro-Labor Legislation | |
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| The Creation of a National Labor Policy | |
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| Public-Sector Collective Bargaining | |
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| Summary | |
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| Interfering with the Employee's Right to Unionize | |
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| Discriminating Against Union Members | |
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| You Be the Arbitrator: Should an Employee's File Be Expunged? | |
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| Exercise: Sources of Labor Relations Information | |
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| Challenges and Opportunities | |
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| Workplace Changes | |
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| The Challenges | |
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| The Opportunities | |
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| Employee Teams | |
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| Why Unionize? | |
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| Unions Today | |
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| Unions in Professional Sports | |
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| Workforce Diversity | |
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| Summary | |
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| Job Performance | |
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| Company Unions | |
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| You Be the Arbitrator: Can a "Just Cause" Standard Be Satisfied Without Proving Fault? | |
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| Exercise: Attitudes Toward Unions | |
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| The Collective Bargaining Process | |
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| Establishing a Bargaining Unit | |
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| What Is Collective Bargaining? | |
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| The National Labor Relations Board | |
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| Bargaining Unit Determination | |
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| Bargaining Unit Determination in the Public Sector | |
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| Union Structure | |
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| Public-Sector Unions | |
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| Representation Elections | |
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| The Organizing Drive | |
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| Union Security | |
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| Individual Rights Within Unions | |
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| Summary | |
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| Duty of Fair Representation | |
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| Employer's Unlawful Assistance to Union | |
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| You Be the Arbitrator: "Just Cause" for Termination | |
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| Exercise: Certification Election | |
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| Unfair Labor Practices | |
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| Organizational Campaigns | |
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| Union Organizing Strategies | |
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| Union Avoidance Strategies by Management | |
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| Unfair Labor Practices by Employers | |
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| Unfair Labor Practices by Labor Organizations | |
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| Duty to Bargain in Good Faith | |
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| Duty to Furnish Information | |
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| The Authority of the NLRB | |
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| Unfair Labor Practices in the Public Sector | |
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| Summary | |
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| Unfair Labor Practice by an Employer | |
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| Unfair Labor Practice by a Union | |
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| You Be the Arbitrator: Bereavement Leave | |
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| Exercise: What Do You Really Know About Organizational Campaign Unfair Labor Practices? | |
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| Negotiating an Agreement | |
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| The Bargaining Process | |
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| Bargaining Techniques | |
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| Impasse | |
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| Bargaining in the Public Sector | |
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| Summary | |
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| Surface Bargaining | |
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| Surface Bargaining | |
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| You Be the Arbitrator: School Bus Drivers | |
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| Exercise: Develop Your Own Negotiating Skills | |
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| Cost of Labor Contracts | |
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| Wage and Salary Issues | |
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| Union Wage Concerns | |
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| Management Wage Concerns | |
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| Negotiated Wage Adjustments | |
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| Wage Negotiation Issues | |
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| Wage Surveys | |
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| Costing Wage Proposals | |
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| Union Wages and Inflation | |
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| Public Employee Wage and Salary Issues | |
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| Summary | |
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| Premium Pay Rates | |
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| Incentive Pay | |
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| You Be the Arbitrator: Scheduling Saturday as Part of the Workweek | |
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| Exercise: Wage Provisions | |
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| Employee Benefits Issues | |
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| Concession Bargaining | |
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| Required Benefits | |
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| Negotiated Benefits | |
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| Income Maintenance Plans | |
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| Health Care | |
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| Pay for Time Not Worked | |
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| Premium Pay | |
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| Employee Services | |
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| Public-Sector Benefits Issues | |
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| Summary | |
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| Paid Leaves of Absence | |
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| Employee Benefits | |
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| You Be the Arbitrator: Not Working a 40-Hour Week | |
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| Exercise: Flexible Benefit Decisions | |
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| Job Security and Seniority | |
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| Job Security | |
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| Seniority | |
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| Calculation of Seniority | |
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| Promotions | |
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| Layoff and Recall Rights | |
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| Advanced Notice of Shutdown | |
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| Shared Work | |
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| Determining Ability | |
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| Company Mergers | |
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| Successorship | |
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| Employee Alcohol and Drug Testing | |
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| Public-Sector Security Issues | |
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| Summary | |
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| Relocating Work Without Bargaining | |
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| Drug Testing | |
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| You Be the Arbitrator: Subcontracting Work or Union Busting? | |
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| Exercise: Merging Seniority Lists | |
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| The Labor Relations Process in Action | |
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| Implementing the Collective Bargaining Agreement | |
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| Reducing an Agreement to Writing | |
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| Contract Enforcement | |
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| Rights and Prohibited Conduct | |
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| Public-Sector Contract Enforcement Issues | |
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| Summary | |
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| Contract Interpretation | |
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| Duty to Bargain | |
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| You Be the Arbitrator: Reassignment of Job Duties | |
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| Exercise: Provisional Intent | |
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| Grievance and Disciplinary Procedures | |
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| Sources of Employee Grievances | |
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| Steps in a Grievance Procedure | |
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| Functions of Grievance Procedures | |
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| Employee Misconduct | |
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| Disciplinary Procedures | |
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| Grievance Mediation | |
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| Public-Sector Grievance Issues | |
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| Summary | |
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| Insubordination of a Police Officer While in Pursuit of a Stolen Vehicle | |
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| Grooming Standards at Southwest Airlines | |
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| You Be the Arbitrator: Employee Writing Threats | |
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| Exercise: Source of Grievances | |
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| The Arbitration Process | |
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| History and Legal State of Arbitration | |
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| Arbitration of Statutory Rights in Union and Nonunion Cases | |
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| Types of Arbitration | |
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| Selecting the Arbitrator | |
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| Determining Arbitrability | |
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| Hearing Procedures | |
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| Case Preparation | |
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| Contractual Issues | |
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| Arbitration Issues in the Public Sector | |
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| Summary | |
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| Drug and Alcohol Testing | |
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| Arbitrability | |
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| You Be the Arbitrator: Alleged Theft of Company Property | |
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| Exercise: Use of the Arbitration Process | |
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| Comparative Global Industrial Relations | |
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| Globalization | |
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| World Wide Labor Movement | |
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| International Labour Organization | |
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| Anglophone Countries | |
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| European Union Nations | |
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| Far East | |
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| Summary | |
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| Insider Trading by Union Official | |
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| You Be the Arbitrator: Minimum Wage | |
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| Exercise: Attitudes toward Unions | |
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| Texts of Statutes | |
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| National Labor Relations Act | |
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| Labor-Management Relations Act | |
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| Endnotes | |
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| Glossary | |
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| Photo Credits | |
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| Index | |