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| Setting The Stage | |
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| Quality Basics | |
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| Identifying Quality | |
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| Ingredients for Success | |
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| The Evolution of Quality | |
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| Beyond Total Quality Management | |
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| Summary | |
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| Lessons Learned | |
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| Chapter Problems | |
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| Case Study | |
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| Quality Advocates and Quality Management | |
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| Quality Advocates | |
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| Continuous Improvement | |
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| Summary | |
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| Lessons Learned | |
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| Chapter Problems | |
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| Case Studies | |
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| Quality Improvement: Problem Solving | |
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| Problem Solving | |
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| Steps in Process Improvement | |
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| Plan | |
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| Do | |
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| Study | |
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| Act | |
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| Summary | |
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| Lessons Learned | |
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| Chapter Problems | |
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| Case Studies | |
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| Control Charts For Variables | |
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| Statistics | |
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| Statistics | |
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| Use of Statistics in Quality Assurance | |
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| Populations versus Samples | |
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| Data Collection | |
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| Measurements: Accuracy, Precision, and Measurement Error | |
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| Data Analysis: Graphical | |
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| Data Analysis: Analytical | |
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| Normal Frequency Distribution | |
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| Summary | |
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| Lessons Learned | |
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| Chapter Problems | |
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| Case Studies | |
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| Variable Control Charts | |
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| Control-Chart Functions | |
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| Variation | |
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| Control Charts | |
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| Control Charts for Variables | |
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| Summary | |
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| Lessons Learned | |
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| Formulas | |
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| Chapter Problems | |
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| Case Studies | |
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| Process Capability | |
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| Individual Values Compared with Averages | |
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| Estimation of Population [sigma] from Sample Data | |
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| Control Limits and Specification Limits | |
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| The 6[sigma] Spread versus Specification Limits | |
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| Calculating Process Capability Indices | |
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| Summary | |
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| Lessons Learned | |
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| Formulas | |
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| Chapter Problems | |
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| Case Studies | |
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| Other Variable Control Charts | |
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| Individuals and Moving-Range Charts | |
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| Moving-Average and Moving-Range Charts | |
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| A Chart Plotting All Individual Values | |
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| Median and Range Charts | |
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| Run Charts | |
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| A Chart for Variable Subgroup Size | |
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| Precontrol Charts | |
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| Short-Run Charts | |
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| Summary | |
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| Lessons Learned | |
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| Formulas | |
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| Chapter Problems | |
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| Case Studies | |
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| Control Charts For Attributes | |
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| Probability | |
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| Probability Theorems | |
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| Permutations and Combinations | |
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| Discrete Probability Distributions | |
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| Continuous Probability Distribution | |
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| Distribution Interrelationships and Approximations | |
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| Summary | |
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| Lessons Learned | |
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| Formulas | |
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| Chapter Problems | |
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| Case Studies | |
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| Quality Control Charts for Attributes | |
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| Attributes | |
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| Charts for Nonconforming Units | |
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| Charts for Counts of Nonconformities | |
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| Summary | |
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| Lessons Learned | |
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| Formulas | |
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| Chapter Problems | |
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| Case Studies | |
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| Expanding The Scope Of Quality | |
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| Reliability | |
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| Reliability | |
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| Product Life Cycle Curve | |
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| Measures of Reliability | |
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| Reliability Programs | |
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| Reliability Engineers | |
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| Summary | |
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| Lessons Learned | |
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| Formulas | |
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| Chapter Problems | |
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| Case Studies | |
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| Quality Costs | |
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| What Are Quality Costs? | |
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| Defining Quality Costs | |
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| Types of Quality Costs | |
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| Quality-Cost Measurement System | |
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| Utilizing Quality Costs for Decision Making | |
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| Summary | |
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| Lessons Learned | |
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| Chapter Problems | |
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| Case Studies | |
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| Product Liability | |
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| The Evolution of Product Liability | |
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| Warranties | |
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| Product Liability Suits | |
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| Liability Loss Control Programs | |
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| Future Considerations | |
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| Summary | |
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| Lessons Learned | |
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| Chapter Problems | |
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| Case Study | |
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| Quality Systems: ISO 9000, Supplier Certification Requirements, and the Malcolm Baldridge Award | |
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| Quality Systems | |
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| ISO 9000 | |
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| Supplier Certification Requirements: QS 9000 | |
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| ISO 14000 | |
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| Malcolm Baldridge National Quality Award | |
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| Summary | |
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| Lessons Learned | |
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| Chapter Problems | |
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| Case Study | |
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| Benchmarking and Auditing | |
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| Benchmarking | |
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| Auditing | |
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| Summary | |
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| Lessons Learned | |
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| Chapter Problems | |
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| Case Study | |
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| Normal Curve Areas (Z [less than or equal] Z[subscript 0]) | |
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| Factors for Computing Central Lines and 3[sigma] Control Limits for X, s, and R Charts | |
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| Cumulative Binomial Probability Distribution | |
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| The Poisson Distribution | |
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| About PQ Systems | |
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| SQCpack Student Version Software | |
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| Glossary | |
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| Answers to Selected Problems | |
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| Bibliography | |
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| Index | |