Quality Management for Organizational Excellence Introduction to Total Quality
Edition: 5th 2006 (Revised)
List price: $126.20
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Description: This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness.Coveringalltopics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $126.20
Copyright year: 2006
Publisher: Prentice Hall PTR
Size: 7.75" wide x 9.25" long x 1.75" tall
|Philosophy And Concepts|
|The Total Quality Approach to Quality Management|
|Quality and Global Competitiveness|
|Strategic Management: Planning and Execution|
|Quality Management, Ethics, and Corporate Social Responsibility|
|Partnering and Strategic Alliances|
|Quality Culture: Changing Hearts, Minds and Attitudes|
|Customer Satisfaction and Retention|
|Leadership and Change|
|Team Building and Teamwork|
|Communication and Interpersonal Relations|
|Education and Training|
|Overcoming Politics, Negativity and Conflict in the Workplace|
|ISO 9000 and Total Quality: The Relationship|
|Tools And Techniques|
|Overview of Total Quality Tools|
|Problem Solving and Decision Making|
|Quality Function and Deployment (QFD)|
|Optimizing and Controlling Processes through Statistical Process Control (SPC)|
|Just-in-Time Manufacturing (JIT)|
|Implementing Total Quality Management|