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Quality Management for Organizational Excellence Introduction to Total Quality

ISBN-10: 0131189298

ISBN-13: 9780131189294

Edition: 5th 2006 (Revised)

Authors: David L. Goetsch, Stanley Davis

List price: $126.20
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Description:

This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness.Coveringalltopics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.
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Book details

List price: $126.20
Edition: 5th
Copyright year: 2006
Publisher: Prentice Hall PTR
Binding: Hardcover
Pages: 832
Size: 7.75" wide x 9.25" long x 1.75" tall
Weight: 3.234
Language: English

Philosophy And Concepts
The Total Quality Approach to Quality Management
Quality and Global Competitiveness
Strategic Management: Planning and Execution
Quality Management, Ethics, and Corporate Social Responsibility
Partnering and Strategic Alliances
Quality Culture: Changing Hearts, Minds and Attitudes
Customer Satisfaction and Retention
Employee Empowerment
Leadership and Change
Team Building and Teamwork
Communication and Interpersonal Relations
Education and Training
Overcoming Politics, Negativity and Conflict in the Workplace
ISO 9000 and Total Quality: The Relationship
Tools And Techniques
Overview of Total Quality Tools
Problem Solving and Decision Making
Quality Function and Deployment (QFD)
Optimizing and Controlling Processes through Statistical Process Control (SPC)
Continual Improvement
Benchmarking
Just-in-Time Manufacturing (JIT)
Implementing Total Quality Management
Index