Check-In, Check-Out Managing Hotel Operations
Edition: 7th 2005
List price: $88.40
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Description: For courses in Hotel Front Office Management. The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it workfrom the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. The seventh edition of Check-In; Check-Out focuses on the broad view of lodging management and all that it entails. In a sequence that follows the flow of most guestsreservation, arrival, billing, departure, auditing and accountingthe book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $88.40
Copyright year: 2005
Publisher: Prentice Hall PTR
Publication date: 5/14/2004
Size: 8.25" wide x 10.00" long x 1.25" tall
|The traditional hotel industry|
|The modern hotel industry|
|The structure of the hotel industry|
|Global reservations technologies|
|Individual and group reservations|
|Forecasting availability and overbooking|
|Managing guest service|
|The guest arrival, registration, and rooming|
|Role of the room rate|
|Billing the guest folio|
|Credit and the City Ledger|
|The night audit|
|Technology and the hotel industry|