Total Quality Management

ISBN-10: 0130993069

ISBN-13: 9780130993069

Edition: 3rd 2003

Authors: Dale H. Besterfield, Mary Besterfield-Sacre, Glen Besterfield

List price: $123.60
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Description:

For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments. Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.
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Book details

List price: $123.60
Edition: 3rd
Copyright year: 2003
Publisher: Prentice Hall PTR
Publication date: 10/18/2002
Binding: Hardcover
Pages: 640
Size: 7.75" wide x 9.25" long x 1.25" tall
Weight: 2.530
Language: English

Principles and Practices
Introduction
Leadership
Customer Satisfaction
Employee Involvement
Continuous Process Improvement
Supplier Partnership
Performance Measures
Tools and Techniques
Benchmarking
Information Technology
Quality Management Systems
Environmental Management Systems
Quality Function Deployment (QFD)
Quality By Design
Failure Mode and Effect Analysis (FMEA)
Products Liability
Total Productivity Maintenance
Management Tools
Statistical Process Control (SPC)
Experimental Design
Taguchi's Quality Engineering
Appendix
References
Index
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