Hotel and Motel Management and Operations

ISBN-10: 0130990892

ISBN-13: 9780130990891

Edition: 4th 2003 (Revised)

Authors: William S. Gray, Salvatore C. Liguori

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For introductory courses in hotel operations and management. Written in an easy-to-understand style, this book provides comprehensive information on every facet and department of the hotel. Property management system operation is discussed, with sample reports for students. The operation of restaurant point of sale systems is also discussed, with related sample reports included.
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Book details

List price: $175.40
Edition: 4th
Copyright year: 2003
Publisher: Prentice Hall PTR
Publication date: 7/2/2002
Binding: Hardcover
Pages: 412
Size: 7.00" wide x 9.25" long x 0.75" tall
Weight: 1.694
Language: English

Hotel and Motel Development
The History of the Hospitality Industry
Types of Hotels
Corporate Structures and Concepts of Operation
Feasibility Determination
Hotel Management
Hotel Structure and Staff
The Human Resources Department
Reservations: Systems and Operations
Sales and Marketing
Hotel Operations
The Front Office
Food and Beverage Preparation and Service
Other Departments and Sources of Income
Hotel Accounting and Controls
The Organization of Accounting and the Uniform System
Accounts Receivable and City Ledger
Income Control
Food and Beverage Cost Control
Accounts Payable
Other Responsibilities of the Accounting Department Including Financial Statements
The Future of the Industry
Health Spas
Trends in the Industry
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