Providing Quality Service What Every Hospitality Service Provider Needs to Know
List price: $89.00
Buy it from $55.18
This item qualifies for FREE shipping
*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.
30 day, 100% satisfaction guarantee
If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.
Learn more about our returns policy
Description: For courses in hospitality service. Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. The text provides principles, methods, and skills, as well as application interaction exercises to help hospitality operations providers achieve their quality service goals.
Rush Rewards U
You have reached 400 XP and carrot coins. That is the daily max!
Limited time offer:
Get the first one free!
All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $89.00
Copyright year: 2003
Publisher: Prentice Hall PTR
Publication date: 6/3/2002
Size: 7.75" wide x 9.75" long x 0.50" tall
|Customer Service Fundamentals-Providing Hospitality at its Best|
|Winning with the Customer|
|The Nature of Customer Service|
|The Two Types of Customers|
|Defining ""Quality"" in Quality Service|
|The System Side of Service-Providing that Procedural Touch|
|Timing Is Everything|
|Getting in the Flow|
|Communicate, Communicate, Communicate|
|Feedback-Food for Success|
|To Be or Not to Be Accommodating?|
|The Human Side of Service-Providin|