Managing for Quality in the Hospitality Industry

Name: Managing for Quality in the Hospitality Industry
Price: 6.75 USD
Availability: InStock
ISBN: 9780130945891

ISBN-10: 0130945897

ISBN-13: 9780130945891

Edition: 2006

Authors: John H. King, Ronald F. Cichy

List price: $140.80

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Description:

This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investorsthe backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.Chapter topics cover how to tap an organizationrsquo;s hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life.For Managers…

Book details

List price: $140.80
Copyright year: 2006
Publisher: Prentice Hall PTR
Publication date: 1/13/2005
Binding: Paperback
Pages: 368
Size: 8.25" wide x 10.75" long x 1.00" tall
Weight: 1.584
Language: English




An Overview of Managing for Quality



Champions of Quality



Quality Management



Tapping the Organization's Hidden Strengths



Team Effectiveness



Serving External Customers



CQI Journey



The Tools of the Trade



Strategic Quality Plan



Assessing Quality



Implementing Quality



Leading Quality



Quality Life



Final Thoughts


Appendix


Tools of the Trade Tear Out Sheets