Managing for Quality in the Hospitality Industry
List price: $140.80
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Description: This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investorsthe backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.Chapter topics cover how to tap an organizationrsquo;s hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life.For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $140.80
Copyright year: 2006
Publisher: Prentice Hall PTR
Publication date: 1/13/2005
Size: 8.25" wide x 10.75" long x 1.00" tall
|An Overview of Managing for Quality|
|Champions of Quality|
|Tapping the Organization's Hidden Strengths|
|Serving External Customers|
|The Tools of the Trade|
|Strategic Quality Plan|
|Tools of the Trade Tear Out Sheets|