Quality Service What Every Hospitality Manager Needs to Know

Name: Quality Service What Every Hospitality Manager Needs to Know
Price: 2.69 USD
Availability: InStock
ISBN: 9780130930187

ISBN-10: 0130930180

ISBN-13: 9780130930187

Edition: 2002

Authors: William B. Martin

List price: $106.65

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For courses in Customer Service, Hospitality Management, and Travel and Tourism. A must-read for all practicing and future hospitality managers, this text serves as a step-by-step guide to providing high-quality customer service. It applies to the entire spectrum of hospitality, including restaurants, hotels, clubs, theme parks, travel, and tourism, and includes as many examples from the various sectors of the industry as possible. These examplesalong with numerous exercises and a multitude of figures are what make this text directly applicable to the real world of hospitality.

Book details

List price: $106.65
Copyright year: 2002
Publisher: Prentice Hall PTR
Publication date: 12/14/2019
Binding: Paperback
Pages: 224
Size: 7.25" wide x 9.50" long x 0.50" tall
Weight: 0.748
Language: English




What Quality Service Is and What You Can Do about It



Customer Expectations: The Procedural Side



Customer Expectations: The Personal Side



Creating a Quality Service Culture and Supportive Leadership Climate



Defining What Quality Service Is for You



Weaving Quality Service into Your Operation



Assessing Progress and Rewarding Successes



Maintaining Quality Service with Continuous Quality Improvement