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Customer Service A Practical Approach

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ISBN-10: 0130826650

ISBN-13: 9780130826657

Edition: 2nd 2000

Authors: Elaine K. Harris

List price: $58.00
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Book details

List price: $58.00
Edition: 2nd
Copyright year: 2000
Publisher: Prentice Hall PTR
Binding: Paperback
Pages: 148
Size: 8.00" wide x 10.25" long x 0.50" tall
Weight: 0.748
Language: English

What Is Customer Service?
The Challenges of Customer Service
Problem Solving
Strategy and Formulating a Plan for Success
Empowerment
Communications in Customer Service
Coping with Challenging Customers
Motivation
Leadership in Customer Service
Customer Retention and Measurement of Satisfaction
Delivering Customer Service to the Changing Marketplace
Excellence in Customer Service
Glossary
Sources of Other Information
Index