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| Preface | |
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| Introduction | |
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| Analyzing Yourself and the Trends of the Job Market | |
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| Learning Objectives | |
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| Types of Attitudes | |
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| Developing a Positive Attitude | |
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| Evaluating Your Attitude | |
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| Improving Attitudes | |
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| Attitude Log | |
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| Restoring a Positive Workplace | |
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| Job Skills Assessment | |
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| Transferable Skills Assessment | |
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| Reviewing the Past | |
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| Job Analysis | |
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| Communication Styles | |
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| Analysis of Communication Styles | |
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| Applying Communication Styles | |
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| What Do Employers Expect? | |
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| Applying the Concepts | |
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| Chapter Project, Discussion Questions, Summary | |
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| Communication Skills Survey | |
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| Preparing a Report on Yourself: Resumes and Portfolios | |
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| Learning Objectives | |
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| Organizing Resume Information | |
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| Resume Worksheet | |
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| Guidelines for Constructing Resumes | |
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| Resume Formats | |
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| Choosing Your Resume Format | |
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| Chronological Resumes | |
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| Skills Resumes | |
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| Combination Resumes | |
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| Electronic (Online and E-mail) Resumes | |
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| Resume Checklist | |
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| Grading Resumes | |
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| Building a Portfolio | |
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| Creating a Web Page and a CD | |
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| Applying the Concepts | |
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| Chapter Project, Discussion Questions, Summary | |
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| Creating Interest in Yourself | |
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| Learning Objectives | |
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| Research Before You Write to Employers | |
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| Company Directories | |
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| Internet-based Resources | |
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| Other Information Sources | |
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| Sample Job Research Project | |
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| Library Research Project | |
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| General Format for Cover Letters | |
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| Write Cover Letters That Will Get You an Interview | |
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| Evaluating Unsolicited Cover Letters | |
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| Writing an Unsolicited Cover Letter | |
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| Solicited Cover Letters | |
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| Evaluating Solicited Cover Letters | |
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| Writing a Solicited Cover Letter | |
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| Complete Application Forms Correctly | |
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| Guidelines for Filling Out Application Forms | |
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| Questionable Questions | |
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| Completing Application Forms Accurately | |
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| Affirmative Action Forms | |
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| Applying the Concepts | |
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| Chapter Project, Discussion Questions, Summary | |
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| What Was That You Said? Telephoning and Listening | |
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| Learning Objectives | |
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| Using the Telephone During Employment Searches | |
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| Telephoning | |
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| Is Poor Listening a Problem? | |
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| Overcoming Poor Listening Habits | |
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| Practicing Effective Listening Techniques | |
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| Listening Log | |
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| Verifying Information: a Communication Tool | |
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| Why Do You Need to Reword Information? | |
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| Direct Questions: Another Method for Getting Information | |
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| Getting Information | |
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| Communication Barriers | |
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| Identifying Cultural Values | |
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| Communication Rules | |
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| The "Communication Circuit"? | |
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| Applying the Concepts | |
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| Chapter Project, Discussion Questions, Summary | |
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| The Interview: Preparing Well and Doing Your Best | |
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| Learning Objectives | |
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| Preparing for the Interview: Review Your Self-Analysis | |
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| Interview Checklist | |
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| The Pre-Interview Process | |
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| Interview Dos and Don'ts | |
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| Types of Interviews | |
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| Personal Skills | |
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| Interview Structure | |
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| Opening | |
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| Introduction | |
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| Body | |
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| Closing | |
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| Answering Interview Questions Effectively | |
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| Answering Standard Interview Questions | |
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| Rewording Vague Questions | |
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| Rewording Questions to Your Advantage | |
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| Redirecting Irrelevant or Illegal Questions | |
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| Redirecting Questions | |
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| Answering Difficult Questions | |
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| Difficult Questions | |
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| Asking Productive Questions | |
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| What Do You Want to Know? | |
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| Screening Interview | |
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| Interviewing in Teams | |
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| Video Self-Analysis | |
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| Following Up With Flair | |
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| Thank-You Letters | |
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| Writing Thank-You Letters | |
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| Follow-Up Self-Analysis | |
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| Follow Up by Keeping a Log | |
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| Accepting an Offer | |
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| Applying the Concepts | |
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| Discussion Questions, Summary | |
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| Communicating Effectively with External Customers | |
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| Learning Objectives | |
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| What Do Customers Want? | |
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| Who Is the Customer? | |
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| What Does the Customer Need? | |
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| Perception | |
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| Cultural Expectations | |
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| Checking Perception | |
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| Communicating with Customers on the Telephone | |
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| Customers and the Telephone | |
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| Responding to Critical Customers | |
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| How to Relate to Critical Customers | |
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| Understanding Cultural Differences | |
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| Applying the Concepts | |
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| Chapter Project, Discussion Questions, Summary | |
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| Teamwork: Communicating Productively with Coworkers | |
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| Learning Objectives | |
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| What Are Other Trends in the Future? | |
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| Building a Positive Communication Climate | |
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| Communication without Hostility | |
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| Communication without Hostility | |
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| Giving Instructions | |
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| Giving Instructions | |
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| Leadership Styles | |
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| Leadership Analysis | |
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| Giving Orders | |
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| Giving Orders | |
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| Synergy | |
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| Problem-Solving Issues | |
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| Applying the Concepts | |
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| Chapter Project, Discussion Questions, Summary | |
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| References | |
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| Index | |