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| Preface | |
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| Organization of the Personnel Function | |
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| Strategic Human Resource Management | |
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| Strategic Planning | |
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| Career Ladders | |
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| Training Systems | |
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| Performance Appraisal | |
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| Pay-for-Performance | |
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| Employment Security | |
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| Employee Voice | |
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| Broadly Defined Jobs | |
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| Public versus Private Differences | |
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| Legal Differences | |
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| Economic Differences | |
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| Political Differences | |
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| Protection versus Efficiency | |
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| Protection from Patronage | |
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| The New Patronage | |
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| Administrative Efficiency | |
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| The Decentralization of Personnel | |
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| The New Patronage versus Decentralization | |
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| The Organization and Personnel Management | |
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| Organizational Culture and Climate | |
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| American Democratic Values | |
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| The Institutional Organization and Personnel Management | |
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| The Managerial Organization and Personnel Management | |
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| The Operational Organization and Personnel Management | |
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| Planning | |
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| Strategic Planning | |
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| Environmental Scanning | |
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| Goal Setting | |
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| Forecasting | |
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| Implementation | |
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| Total Quality Management | |
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| Human Resources Development | |
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| Management by Objectives | |
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| Evaluation | |
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| Motivation and Productivity | |
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| Content Theories | |
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| Scientific Management | |
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| The Needs Hierarchy | |
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| Two-Factor Theory | |
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| Need Theory | |
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| Process Theories | |
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| Operant Conditioning | |
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| Expectancy Theory | |
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| Cognitive Realities and Productivity | |
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| Prospect and Attribution Theories | |
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| Equity and Exit-Voice-Loyalty-Neglect Theories | |
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| Communications | |
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| Feedback | |
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| Interview Preparation | |
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| Interview Techniques | |
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| Active Listening | |
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| Position Management | |
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| Career Systems | |
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| Rank-in-Person | |
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| Rank-in-Position | |
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| Job Analysis | |
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| Uses and Misuses of Job Analysis | |
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| The Job Analysis Process | |
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| Job Analysis Systems | |
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| Skills, Knowledge, and Abilities | |
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| Job Evaluation | |
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| The Job Evaluation Process | |
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| Job Evaluation Systems | |
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| Classification Wars | |
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| Staffing | |
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| Recruitment and Retention | |
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| Why Recruit? | |
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| Labor Markets | |
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| Recruitment Strategies | |
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| Recruitment Techniques | |
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| Recruitment, Reward, and Retention | |
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| Reemployment | |
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| Promotional Opportunities | |
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| Testing | |
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| Objects of Measurement | |
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| Tests | |
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| Exam Administration | |
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| Selection | |
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| Certification | |
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| Extra-Merit | |
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| Gamesmanship | |
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| Orientation | |
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| Compensation | |
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| Strategic Pay | |
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| Attract, Retain, Motivate | |
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| Competitiveness | |
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| Retention | |
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| Social and Ethical Concerns | |
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| Pay Structure | |
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| Design and Administration | |
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| Wage and Salary Surveys | |
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| Pay Scales | |
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| Broadbanding | |
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| Pay Policies | |
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| Pay-for-Performance | |
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| Skill-Based Pay | |
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| Gain Sharing | |
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| Benefits | |
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| Health Care | |
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| Health Insurance | |
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| Employee Assistance Programs | |
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| Cost Containment | |
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| Retirement and Pensions | |
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| Retirement Income | |
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| Health and Family Considerations | |
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| Other Rewards | |
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| Communication | |
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| Performance Appraisal | |
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| Designing Appraisal Systems | |
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| Performance Appraisal Criteria | |
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| Why Do We Appraise? | |
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| What Do We Appraise? | |
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| When Do We Appraise? | |
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| Who Does the Appraising? | |
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| Subjective Techniques | |
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| The Nonappraisal | |
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| The Essay | |
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| The Graphic Rating Scale | |
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| Checklists and Forced Choice | |
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| Mixed Standards | |
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| Interpersonal Comparison Techniques | |
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| Ranking | |
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| Forced Distribution | |
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| Objective Techniques | |
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| Behaviorally Anchored Rating Scales | |
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| Management by Objectives Appraisal | |
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| Appraisal Error | |
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| Organizational Error | |
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| Structural Error | |
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| Rater Error | |
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| Training and Development | |
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| Managing Training and Development Operations | |
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| Assessing Training Needs | |
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| Adult Learning Theory | |
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| Evaluating Training and Development | |
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| Methods of Training and Development | |
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| On-the-Job Methods | |
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| Information Presentation Methods | |
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| Action-Based Methods | |
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| Employee Rights | |
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| Grievance and Discipline | |
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| The Grievance Process | |
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| The Discipline Process | |
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| Problem Employees | |
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| Job Rights | |
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| Public Values | |
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| Employment-at-Will | |
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| Personal Rights | |
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| Political Activities and Patronage | |
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| The Pursuit of Happiness | |
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| Harassment | |
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| Workplace Violence | |
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| Privacy | |
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| Civil Society | |
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| Dissent and Whistle-Blowing | |
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| Public Employee Liability | |
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| Labor Relations and Negotiations | |
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| Unions | |
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| Collective Bargaining | |
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| The Contract | |
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| Wage-and-Effort Bargain | |
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| Public Sector Issues | |
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| Conflict Resolution | |
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| Strikes and Lockouts | |
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| Negotiation Preparation | |
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| The Negotiation Process | |
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| Mediation | |
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| Arbitration | |
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| Exercises | |
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| Job Analysis | |
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| Job Evaluation | |
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| Strategic Planning (Brainstorming) | |
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| Human Resource Planning (Cutback Management) | |
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| Hiring | |
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| Performance Appraisal | |
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| Negotiation (Collective Bargaining) | |
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| References | |
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| Index | |