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| Preface | |
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| The Organization | |
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| Organizations and Organizational Stakeholders | |
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| What Is an Organization? | |
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| What Is Organizational Theory? | |
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| Organizational Stakeholders | |
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| Organizational Effectiveness: Satisfying Stakeholders' Goals and Interests | |
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| How Do Managers Measure Organizational Effectiveness? | |
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| What Are the Factors Affecting Organizations? | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: Kinko's New Operating Structure | |
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| References | |
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| Basic Challenges of Organizational Design | |
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| Differentiation | |
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| Balancing Differentiation and Integration | |
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| Balancing Centralization and Decentralization | |
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| Balancing Standardization and Mutual Adjustment | |
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| Mechanistic and Organic Organizational Structures | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: Where Should Decisions Be Made? | |
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| References | |
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| Designing Organizational Structure: Authority and Control | |
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| Authority: How and Why Vertical Differentiation Occurs | |
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| Control: Factors Affecting the Shape of the Hierarchy | |
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| The Principles of Bureaucracy | |
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| The Influence of the Informal Organization | |
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| Restructuring the Organization | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: All Change at Sunbeam | |
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| Case for Analysis: The Shake-up at GE's Hierarchy | |
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| References | |
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| Designing Organizational Structure: Specialization and Coordination | |
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| Functional Structure | |
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| From Functional Structure to Divisional Structure | |
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| Three Kinds of Product Structure | |
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| Geographic Structure | |
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| Market Structure | |
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| Matrix Structure | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: Stein and Co. Makes a Major Change | |
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| Cases for Analysis: A New Caterpillar Emerges | |
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| References | |
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| Managing Organizational Culture and Ethics | |
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| What Is Organizational Culture? | |
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| How Is an Organization's Culture Transmitted to Its Members? | |
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| Where Does Organizational Culture Come From? | |
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| Can Organizational Culture Be Managed? | |
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| The Advantages of Ethical Behavior | |
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| Why Does Unethical Behavior Occur? | |
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| Corporate Social Responsibility | |
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| Creating an Ethical Organization | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Cases for Analysis: Changing the Culture of UTC | |
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| Assignment | |
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| References | |
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| The Organizational Environment | |
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| Managing the Organizational Environment | |
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| What Is the Organizational Environment? | |
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| Contingency Theory | |
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| Resource Dependence Theory | |
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| Interorganizational Strategies for Managing Resource Dependencies | |
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| Strategies for Managing Symbiotic Resource Interdependencies | |
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| Strategies for Managing Competitive Resource Interdependencies | |
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| Transaction Cost Theory | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Cases for Analysis: ATandT's Changing Environment | |
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| Assignment | |
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| References | |
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| Organizational Strategy and Structure | |
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| What Is Organizational Strategy? | |
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| Functional-Level Strategy | |
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| Business-Level Strategy | |
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| Corporate-Level Strategy | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: Can Long John's Get Back on Both Feet? | |
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| References | |
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| Managing the International Environment | |
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| What Is the International Environment? | |
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| Creating Value from Global Expansion | |
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| Factors Influencing the Choice of Global Expansion Strategy | |
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| Strategies for Managing the International Environment | |
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| Global Expansion Strategy, Organizational Structure, and Organizational Culture | |
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| International Strategic Alliances | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: ABB's Matrix Structure | |
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| References | |
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| The Technological Environment | |
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| Organizational Design and Technology | |
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| What Is Technology? | |
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| Technology and Organizational Effectiveness | |
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| Technical Complexity: The Theory of Joan Woodward | |
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| Routine Tasks and Complex Tasks: The Theory of Charles Perrow | |
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| Task Interdependence: The Theory of James D. Thompson | |
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| Technology and Culture | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: The Shape of Things to Come | |
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| References | |
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| Managing the New Technological Environment | |
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| From Mass Production to Advanced Manufacturing Technology | |
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| Advanced Manufacturing Technology: Innovations in Materials Technology | |
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| Advanced Manufacturing Technology: Innovations in Knowledge Technology | |
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| Managing Advanced Manufacturing Technology | |
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| Advanced Information Technology | |
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| Implications of Advanced Information Technologies | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: Toyota's Flexible Production System | |
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| Cases for Analysis: Managing Manufacturer-Supplier Relationships | |
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| References | |
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| Managing Organizational Processes | |
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| Organizational Birth, Growth, Decline, and Death | |
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| The Organizational Life Cycle | |
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| Organizational Birth | |
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| A Population Ecology Model of Organizational Birth | |
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| The Institutional Theory of Organizational Growth | |
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| Greiner's Model of Organizational Growth | |
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| Organizational Decline and Death | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: The Body Shop Reaches Middle Age | |
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| References | |
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| Decision Making and Organizational Learning | |
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| Organizational Decision Making | |
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| Models of Organizational Decision Making | |
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| The Nature of Organizational Learning | |
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| Factors Affecting Organizational Learning | |
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| Improving Decision Making and Learning | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: Encouraging Learning at Baxter International | |
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| References | |
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| Managing Innovation and Change | |
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| What Is Organizational Change? | |
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| Forces and Resistances to Organizatonal Change | |
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| A Model of Organizational Change | |
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| Innovation and Technological Change | |
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| Managing the Innovation Process | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Cases for Analysis: Big Changes at Boeing | |
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| References | |
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| Organizational Conflict, Power, and Politics | |
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| What Is Organizational Conflict? | |
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| Pondy's Model of Organizational Conflict | |
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| Managing Conflict: Conflict Resolution Strategies | |
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| What Is Organizational Power? | |
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| Sources of Organizational Power | |
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| Using Power: Organizational Politics | |
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| Summary | |
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| Discussion Questions | |
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| Organizational Theory in Action | |
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| Assignment | |
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| Cases for Analysis: Martha Stewart Takes on Time | |
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| References | |
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| Cases in organizational Theory | |
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| United Products, Inc. | |
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| The Paradoxical Twins: Acme and Omega Electronics | |
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| Continental Can Company of Canada, Ltd. | |
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| TRW Systems Group (A and B Condensed) | |
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| Texana Petroleum Corporation | |
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| Bob's Appliances | |
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| Mega-Zoinks Records | |
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| W. L. Gore and Associates, Inc. | |
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| Three Roads To Innovation | |
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| The Lincoln Electric Company | |
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| Beer and Wine Industries: Bartles and Jaymes | |
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| Bennett's Machine Shop, Inc. | |
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| Southwest Airlines | |
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| Blockbuster Entertainment in 1996 | |
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| The Evolution of Viacom Inc. | |
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| Philips NV | |
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| "Ramrod" Stockwell | |
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| Rondell Data Corporation | |
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| Company Index | |
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| Name Index | |
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| Subject Index | |