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| Overview of Planning and Control Manufacturing versus Service Operations | |
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| Customer Influence in Design | |
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| Process Categories | |
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| Order Winners and Order Qualifiers | |
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| BUsiness Environment Issues | |
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| Process Analysis and Informaiton Flows | |
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| General Information Flows | |
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| Book Structure | |
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| Forecasting Fundamentals Fundamental Principles of Forecasting | |
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| Major Categories of Forecasts | |
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| Forecast Errors | |
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| Sales and Operations Planning Purpose of Sales and Operations Planning | |
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| General Design of Sales and Operations Planning | |
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| Approaches to Sales and Operations Planning | |
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| Strategies for S & OP. Discussion: A Simple Example | |
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| Qualitative Issues | |
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| Some Business Environment Issues | |
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| The Master Schedule Background and Links to the SOP | |
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| Master Schedule Horizon | |
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| Time Fences | |
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| Sources of Demand | |
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| Basic Methodology | |
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| Impact of Product Environment | |
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| Available-to-Promise Logic | |
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| Planning Options in and ATO Environment | |
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| The Two-Level Master Schedule | |
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| Some Notes on the Master Scheduling Responsibility | |
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| Demand Management Overview | |
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| Elements of Demand Management | |
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| Inventory Management Basic Concepts of Inventory | |
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| Categories of Inventory | |
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| The Basic Inventory Lot Sizing Model-Economic Order Quantity (EOQ) | |
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| Basic Independent Demand Inventory Reorder Models | |
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| Inventory Control | |
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| Material Requirements Planning Background and Fundamental Concepts | |
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| Bills of Material | |
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| The MRP "Explosion". Other MRP Issues | |
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| Potential MRP Challenges | |
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| Enterprise Resource Planning (ERP) | |
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| Business Environmental Issues | |
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| Capacity Management Capacity Definitions | |
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| Rough-cut Capacity Planning | |
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| Capacity Requirements Planning (CRP) | |
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| Input/Output Control | |
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| Capacity Measures | |
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| General Approach the Capacity Management | |
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| Production Activity Control General PAC Information and Data | |
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| Prioritizing Work | |
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| Scheduling | |
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| Loading | |
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| Corrective Actions | |
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| Lean Production and JIT Fundamental Concepts | |
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| Some Impacts on Capacity | |
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| The Pull System | |
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| Kanban | |
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| Using the Kanban System for Process Improvement | |
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| Master Scheduling and Lean Production | |
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| Are MRP and JIT Compatible? | |
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| Theory of Contraints and Drum-Buffer-Rope Fundamental Principles of the Theory of Constraints | |
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| Understanding and Managing the Constraint | |
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| Improving the Process using TOC Principles | |
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| Impacts on Operations Strategy | |
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| General Types of Constraint Causes | |
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| Logistics and Theory of Constraints | |
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| Scheduling and the Theory of Constraints | |
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| Mutiple Time Buffers | |
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| Control Points and Batches | |
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| Major Steps in Using Drum-Buffer-Rope | |
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| "Partnering" Activities- Purchasing and Distribution Purchasing Information Issues | |
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| Purchasing Responsibility for Material Procurement | |
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| Distribution Requirement Planning | |
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| Using BOD. DRP in a Lean Production "Pull" Environment | |
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| System Integration and Implementation General System Design and Selection | |
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| "Push", "Pull", or Somewhere in Between | |
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| General Implementation Approaches | |