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| INTRODUCTION | |
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| Welcome to the Changing World of Work | |
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| The New Economy | |
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| The New Organization | |
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| The New Employee | |
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| Managing Organizations and People: Who, What, and Why? | |
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| Managers and Their Terrain | |
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| Multiple Perspectives on What Managers Do | |
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| Assessing Managerial Effectiveness | |
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| Coming Attractions: A Guide to the Book | |
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| Decision and Monitoring Systems | |
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| Making Decisions | |
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| How Should Decisions Be Made? | |
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| Who Should Make Decisions? | |
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| How Are Decisions Actually Made in Organizations? | |
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| What Can Managers Do to Improve | |
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| Their Decision Making? | |
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| Assessing the Environment | |
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| Defining the Environment | |
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| Major Sources of Environmental Uncertainty | |
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| Environmental Scanning | |
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| Environmental Scanning Tools | |
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| Ethical Issues in Environmental Scanning | |
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| Strategies for Managing the Environment | |
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| Contemporary Organization-Environment Issues | |
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| Planning Systems | |
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| What is Planning? | |
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| Types of Plans | |
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| Planning in an Uncertain Environment | |
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| The Place to Start: Defining an Organization's Purpose | |
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| Creating a Strategy | |
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| Implementing a Strategy | |
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| Ethics of Strategy: How Far is Too Far? | |
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| Project Management: A Tool for the '90s | |
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| Entrepreneurship: A Special Case of Strategic Planning | |
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| Objectives: Their Use and Misuse in Planning | |
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| Evaluating Performance Through Control Systems | |
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| The Control Process | |
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| What Managers Seek to Control | |
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| How MIS is Changing Control Systems | |
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| The Downside of Controls | |
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| Control Tools | |
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| Organizing Tasks and Shaping the Organization's Culture | |
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| Organization Design: The Efficiency-Flexibility Dilemma | |
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| What is Organization Structure? | |
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| The Contingency Approach to Organization Design | |
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| The Evolutionary Approach to Organization Design | |
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| Technology and the Design of Work Processes | |
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| Technology and Productivity | |
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| Operations Technology | |
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| Information Technology | |
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| Technology and Worker Obsolescence | |
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| Work Design | |
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| Managing Human Resources | |
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| Managers and the HR Department | |
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| The Human Resource Management Process | |
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| The Regulatory Environment: What Laws and Regulations Shape HRM Practices? | |
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| Human Resource Planning: What's Our HRM Needs? | |
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| Recruitment: Where Do Managers Find Qualified Job Candidates? | |
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| Selection: How Can Managers Choose the Best Qualified Job Candidate? | |
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| Training: How Can Managers Insure Employee Skills Are Current? | |
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| Performance Appraisal: What's the Best Way to Evaluate an Employee's Performance? | |
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| Decruitment: What Options Exist to Handle Overstaffing? | |
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| Contemporary Issues in HRM | |
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| Understanding Groups and Developing Effective Teams | |
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| Groups vs. Teams | |
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| Basic Group Concepts | |
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| What Explains the Recent Popularity of Teams? | |
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| Types of Teams | |
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| Creating High- Performance Teams | |
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| Transforming Individuals into Team Players | |
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| Creating and Sustaining the Organization's Culture | |
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| What is Organizational Culture? | |
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| How is Culture Created? | |
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| How Do Employees Learn Their Organization's Culture? | |
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| How Do You Read an Organization's Culture? | |
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| Techniques for Managing an Organization's Culture | |
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| Threats to Diversity: The Downside of Strong Cultures | |
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| Leading and Empowering People | |
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| Understanding the Basics of Human Behavior | |
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| Personality: Classifying Individual Differences | |
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| Perception and Attributions: Interpreting the World Around Us | |
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| Expectations: What You See Is What You Get | |
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| Attitudes: Feelings Influence behavior | |
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| Learning: How People Adapt | |
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| Cultural Differences in Human Behavior | |
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| Work Motivation and Rewards | |
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| Some Popular Myths About Motivation and Rewards | |
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| Defining Motivation | |
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| Basic Motivation and Reward Issues | |
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| An Integrative Model of Motivation | |
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| Contemporary Applications | |
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| Basic Issues in Leadership | |
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| What is Leadership? | |
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| Identifying the Basic Issues in Leadership | |
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| Leadership Effectiveness | |
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| Leader Characteristics and Style | |
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| Follower Characteristics | |
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| Leader behavior | |
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| Leadership Context | |
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| The Leadership Journey: Where We've Been | |
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| Leadership Issues for the 21st Century | |
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| Creating Transformational Leaders | |
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| Contemporary Leadership Roles | |
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| The Gender Issue: Do Men and Women Lead Differently? | |
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| The Ethics Issue: Is There a Moral Dimension to Leadership? | |
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| Finding and Creating Effective Leaders | |
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| Developing Interpersonal Skills | |
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| The Importance of Interpersonal Skills | |
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| Interpersonal Communication | |
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| Conflict Management Skills | |
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| Negotiation Skills | |
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| Delegation Skills | |
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| Counseling Skills | |
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| Politicking Skills | |
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| Organizational Renewal | |
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| Managing Change: Revisiting the Changing World of Work | |
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| The Changing World of Work Revisited | |
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| Resistance to Change | |
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| Managers as Change Agents | |
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| Managing Planned Change | |
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| What Can Managers Change? | |
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| Techniques for Changing People | |
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| Contemporary Issues in Managing Change | |
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| The Historical Roots of Current Management Practice | |
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| Scoring Keys for "Building Self-Awareness" Boxes | |
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| Glossary | |
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| Index | |