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| Preface | |
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| Introducing Supply Chain Management | |
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| The Supply Chain Management Concept | |
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| Introduction | |
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| Elements and Evolution of Supply Chain Management | |
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| Purchasing and Supply Management | |
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| Introduction | |
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| Importance of Purchasing | |
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| The Objectives/Goals of Purchasing | |
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| The Purchasing Process | |
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| Purchasing and Other Functions | |
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| Purchasing and Integrated Logistics Interfaces | |
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| Types of Purchases | |
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| Supplier Selection, Evaluation, and Measurement | |
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| Purchasing Partnerships | |
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| Materials Sourcing | |
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| Just-in-Time Purchasing | |
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| Operations | |
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| Introduction | |
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| Overview of Basic Operations | |
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| Overall Systems | |
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| Aggregate Planning/Workforce Planning | |
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| Production Scheduling | |
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| Shop Floor Control | |
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| Assessment | |
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| Introducing Integrated Logistics | |
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| Integrated Logistics Management | |
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| Introduction | |
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| The Integrated Logistics Model | |
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| Integrated Logistics Activities | |
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| Evolution of the Integrated Logistics Concept | |
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| The Integrated Logistics Value-Added Concept | |
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| Financial Impact of Integrated Logistics on the Firm | |
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| Integrated Logistics Interfaces Within the Firm | |
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| Emerging Integrated Logistics Concepts | |
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| Quality Customer Service and Integrated Logistics | |
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| Introduction | |
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| Customer Service | |
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| Channels of Distribution | |
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| Service Response Logistics | |
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| Introduction | |
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| Products Versus Services | |
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| Equipment-Based and People-Based Services | |
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| Integrated Logistics From a Service Perspective | |
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| Primary Service Response Logistics Activities | |
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| Service Response Logistics Functions | |
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| Service Response Logistics Model | |
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| Intermediaries in Service Response Logistics | |
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| Service Response Logistics Strategic Implications | |
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| The Integrated Logistics Activities | |
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| Domestic Transportation | |
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| Introduction | |
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| Transportation Regulation | |
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| Modes of Transportation | |
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| Intermodal Transportation | |
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| Transportation Market Structures | |
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| Transportation Cost Structures | |
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| Intermediaries/Third-Party Providers | |
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| Just-in-Time Delivery | |
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| Transportation Management | |
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| Introduction | |
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| Traffic and Transportation Strategy | |
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| Modal Characteristics and Selection | |
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| Carrier Characteristics and Selection | |
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| Private Fleet or For-Hire Carriage | |
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| Third Parties Versus In-House Transportation | |
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| Terminal Operations | |
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| Transportation Manager Activities | |
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| Management Opportunities | |
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| Documentation Requirements | |
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| Inventory Management | |
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| Introduction | |
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| Rationale for Having Inventory | |
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| Inventory in the Integrated Logistics Pipeline | |
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| Symptoms of Poor Inventory Management | |
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| Financial Impact of Inventory | |
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| Inventory Costs | |
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| Classifying Inventory | |
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| Inventory Management Models | |
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| Customer Service Levels and Safety Stock | |
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| Scheduling | |
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| Introduction | |
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| Scheduling Concepts and Sales | |
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| Scheduling Concepts and Integrated Logistics | |
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| Scheduling | |
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| Material Requirements Planning (MRPI) | |
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| Manufacturing Resource Planning (MRPII) | |
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| Distribution Requirements Planning (DRP) | |
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| Just-in-Time Manufacturing (JIT) | |
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| Scheduling in Service Companies | |
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| Warehouse Management | |
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| Introduction | |
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| Warehouses Versus Distribution Centers | |
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| Rationale for Warehouses | |
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| The Role of Warehousing | |
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| Basic Components of a Warehouse | |
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| Functions of a Warehouse | |
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| Types of Warehouses | |
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| Number of Warehouses | |
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| Warehouse Design | |
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| Warehouse Productivity | |
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| Warehouse Information Systems | |
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| Material Handling and Packaging | |
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| Introduction | |
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| Material Handling | |
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| Packaging | |
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| Coordination Issues in Integrated Logistics | |
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| Reverse Logistics | |
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| Introduction | |
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| Recycling | |
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| Customer Returns of New Products | |
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| Customer Returns of Used Products | |
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| Customer Returns of Reused Products | |
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| Outsourcing Reverse Logistics Requirements | |
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| Green Marketing and Life-Cycle Analysis | |
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| Designing an Effective Reverse Logistics System | |
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| Determining Transportation and Location for a Reverse Logistics System | |
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| Handling of Environmentally Sensitive Materials | |
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| Organizating Integrated Logistics | |
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| Introduction | |
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| Organizational Structures in Integrated Logistics | |
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| Integrated Logistics Control | |
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| Mediating Factors in Organizational Design | |
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| Informational Issues in Integrated Logistics | |
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| Introduction | |
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| Integrated Logistics Information Systems | |
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| E-Commerce | |
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| Integrated Logistics Accounting | |
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| Introduction | |
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| Logistics Accounting | |
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| Break-Even Analysis | |
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| Activity-Based Management (ABM) | |
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| Activity-Based Costing (ABC) | |
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| Strategic Integrated Logistics Management | |
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| Introduction | |
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| Key Issues in Strategic Integrated Logistics Management | |
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| Evolution of Strategic Integrated Logistics Management | |
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| Integrated Logistics Quality | |
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| Integrated Logistics Benchmarking | |
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| Integrated Logistics Measurement Areas | |
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| Global Integrated Logistics | |
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| Introduction | |
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| Global Integrated Logistics Strategic Options | |
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| Global Integrated Logistics Management | |
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| Global Intermediaries | |
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| Terms of Sale, Documentation, and Letters of Credit | |
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| Index | |