Systems Thinking Managing Chaos and Complexity - A Platform for Designing Business Architecture

ISBN-10: 0123859158

ISBN-13: 9780123859150

Edition: 3rd 2011

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The first edition of Systems Thinking was the first book to develop a working concept of systems theory and to deal operationally with systems methodology. The author has been working for the last 5 years to incorporate parallel development in quantum theory, self-organizing systems and complexity theory, the sum of which is included in this new 2nd edition. He has tested these concepts with 200 executive MBA students, and also with Russell Ackoff, one of the founding fathers of systems thinking. Ackoff reported that it was the most comprehensive systems methodology he has seen. The 2nd edition features the synthesis of holistic thinking (iteration of structure, function and process), operational thinking (understanding chaos and complexity), sociocultural systems (movement toward a predefined order), and interactive design (redesigning the future and inventing ways to bring it about). Also added are the operational thinking and self-organizing aspect of sociocultural systems, with updates made to the holistic thinking and interactive design parts to incorporate recent new developments. * Cutting edge thinking incorporates the interaction of holistic thinking, operational thinking, sociocultural systems, and interactive design to develop an all inclusive systems methodology * Companion website built solely to accompany and compliment the new edition available at * Operational thinking and self organizing aspects of sociocultural systems added anew, with the holistic thinking and interactive design parts updated to incorporate new developments
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Book details

List price: $39.95
Edition: 3rd
Copyright year: 2011
Publisher: Elsevier Science & Technology Books
Publication date: 6/29/2011
Binding: Paperback
Pages: 376
Size: 5.75" wide x 8.75" long x 0.75" tall
Weight: 1.144
Language: English

Foreword to the Third Edition
Foreword to the Second Edition
System Philosophy: The Name of the Devil
How the Game Is Evolving
Change of the Game
Shift of Paradigm
Interdependency and Choice
On the Nature of Organization: The First Paradigm Shift
On the Nature of Inquiry
The Second Paradigm Shift
The Competitive Games
Mass Production ? Interchangeably of Parts and Labor
Divisional Structure ? Managing Growth and Diversity
Participative Management
Operations Research ? Joint Optimization
Lean Production System ? Flexibility and Control
Interactive Management ? Design Approach
Systems Theory: The Nature of the Beast
Systems Principles
Plurality of Function, Structure, and Process
Emergent Property
Counterintuitive Behavior
Sociocultural System
Self-Organization: Movement Toward a Predefined Order
Information-Bonded Systems
Social Learning
Culture as an Operating System
Schematic View of Theoretical Traditions
Systems View of Development
Obstruction to Development
Systems Methodology: The Logic of the Madness
Holistic Thinking
Iterative Process of Inquiry
Systems Dimensions
Generation and Dissemination of Wealth
Generation and Dissemination of Power(Centralization and Decentralization Happen at the Same Time)
Generation and Dissemination of Beauty: social Integration
Generation and Dissemination of Knowledge
Generation and Dissemination of the Value: Conflict Management
Operational Thinking
Open Loop or Closed Loop Systems
Linear or Nonlinear systems
Operational Thinking, the iThink Language
Modeling Interdependency
Dynamics of Throughput Systems
Critical Properties of the Process
Model of the Process
Measurement and Learning
Design Thinking
Design Thinking, as the Systems Methodology
Operating Principles of Design Thinking
Modular Design
Design and Process of Social Change
Interactive Design
Realization ? Successive Approximation
Dissolving the second-Order Machine
Critical Design Elements
Measurement and Reward System (A Social Calculus)
Vertical Compatibility
Horizontal Compatibility
Temporal Compatibility
Target Costing
Formulating the Mess
Systems Analysis
Obstruction Analysis
System Dynamics
Mapping the Mess
Telling the Story
Formulating the Mess: A Case Review (Story of Utility Industry)
Success Changes the Game, Lack of Explicit Vision
Monopolistic, Cost Plus, Regulated Environment
The Non-Competitive Culture
The Input-Based Personnel Policy
Mediocrity, Tolerance of Incompetence
Structural Incompatibility
Uncertainty About the Future
The Present Mess
Drivers Defining the Behavior of the Present State of the Economy
How the Game Is Evolving
Current Crisis and Future Challenges
Business Architecture
The System's Boundary and Business Environment
Output Dimension
Input Dimension
Market Dimension
Internal Market Economy
Planning, Learning, and Control System
Measurement System
Systems Practice: The Gutsy Few
The Oneida Nation
Desired Specifications
Systems Architecture
Governing Body
Chief of Staff
Planning, Learning, and Control System
Planning, Learning, and Control Board
Membership Systems
The Tie That Bonds
Membership Network
Consensus-Building Process
Back to the Future
Performance Criteria and Measures
Learning Systems
Learning to Learn (Formal Education)
Learning to Be (Cultural Education)
Learning to Do (Professional Education)
Support Functions
Advocacy Functions
Oneida Multiversity
Performance Criteria and Measures
Business Systems
Services Sector
Industry Sector
Leisure Sector
Land and Agriculture Sector
Marketing Sector
Governance and Intersystem Relationships
Core Services
Government Services Division
Infrastructure Development Division
Ordinance Division
Performance Criteria and Measures
Governance and Oversight
External Environment
Judicial System
Contextual Analysis
Contextual Challenge
Democratic Challenge
Butterworth Health System
Issues, Concerns, and Expectations
Design Specifications
The Architecture
Market Dimension
Market Access
Care System
Contextual Background
Desired Specifications
Common Features
Preventive Care
Interventional Care
Viability Care
Terminal Care
Output Dimension
Alternative One: Traditional Functional Structure
Alternative Two: Modular Structure
Health Delivery System Design: The Makeup
Community-Based Health Delivery System
Specialized Health Delivery System
Shared Services
Core Knowledge
Shared Services
Meed for Centralization
Control Versus Service
Customer Orientation
Health Delivery System, Core Knowledge, and Care System Interactions
The Executive Office
The Marriott Corporation
The Environment: How the Game Is Evolving
Bases for Competition
Principles and Desired Characteristics
The Architecture
Product/Market Mix
Region/Market Operation
Brand Management
Core Components
Core Knowledge
Critical Processes
Commonwealth Energy System
Stakeholders' Expectations
Shareholders' Expectations
Regulators' Expectations
Employees' Expectations
Customers' Expectations
Suppliers' Expectations
Public's Expectations
Business Environment
The Changing Game: The Energy Industry
The Changing Game: COM/Energy
Purpose and Strategic Intent
Core Values and Desired Specifications
General Architecture
Core Business Units: Gas and Electricity Distribution
Customer-Oriented Business Units: Energy Supply Systems and Management Services
Cogeneration and Packages of Energy Supply(Industrial and Commercial)
Energy Efficiency and Electrotechnologies(ResidentiaI a nd CommerciaI)
Technology/Supply- Oriented Business Units: Energy Generation and Supply
Energy Generation (Canal)
Gas Storage (LNG)
Steam Services
Energy Brokerage and International Operations
Energy Brokerage
International Operations
Shared Services (Performance Centers)
Service Company
Financial Systems
Executive Office
Core Knowledge Pool
Learning and Control System
Carrier Corporation
Expectations, Assumptions, and Specifications
The Changing Game: In General
The Changing Game: The HVAC Industry
Drivers for Change
Bases for Competition
Core Values
Products and Services
Core Technology and Know-How
Sales and Distribution System
Systems Architecture
Desired Characteristics
A Multidimensional Framework
Regional Units
Area Units
Output Units
The Technology
Operational Support (Process Design)
Management Support Services
Business Processes
Decision System
Performance Measurement and Reward System
Target Costing and Variable Budgeting System
Author Biography
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