Planning to Implement Service Management

Name: Planning to Implement Service Management
Price: 3.46 USD
Availability: InStock
ISBN: 9780113308774

ISBN-10: 0113308779

ISBN-13: 9780113308774

Edition: 2002

Authors: OGC Staff

List price: $108.00

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Description:

Organisations are increasingly dependent on the electronic delivery of services to meet customer needs. This publication provides practical guidance on the key issues to be considered when planning to implement or improve IT service management. It can be applied to both small and large organisations, and to distributed and centralised systems, whether in-house or out-sourced. It promotes best practice processes that comply with BSI 5000 and ISO 9000. This book is part of a series of publications from the IT Infrastructure Library which promote the use of quality IT services to ensure business requirements are being met.

Book details

List price: $108.00
Copyright year: 2002
Publisher: Stationery Office, The
Binding: Paperback
Pages: 222
Size: 8.25" wide x 11.50" long x 0.50" tall
Weight: 1.848
Language: English