Stragegic Service Management - Beyond the Moment of Truth

Name: Stragegic Service Management - Beyond the Moment of Truth
Availability: OutOfStock
ISBN: 9780080377513

ISBN-10: 0080377513

ISBN-13: 9780080377513

Edition: 1990

Authors: Denis Boyle

List price: $44.50

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Description:

Strategic Service Management is a new approach for competitive success which embraces the major developments in service management thinking over the 1980s. In this volume case studies from a wide variety of industries, both in the private and public sector, focus on the main areas of this approach: creating competitive strategies for a service oriented business; and the process of successful and accelerated strategy implementation. The authors provide valuable ideas and techniques for the service business aiming for market leadership and profit growth, and for all companies where adding value with service and motivating employees towards business goals is vital. This is the 7th volume in…

Book details

List price: $44.50
Copyright year: 1990
Publisher: Elsevier Science & Technology Books
Publication date: 11/21/1990
Binding: Paperback
Pages: 144
Size: 8.50" wide x 12.00" long x 0.50" tall
Weight: 0.792
Language: English

Vlad Stanic is a leading corporate psychologist who runs an independent consultancy practice. His management experience includes senior appointments with American Express and TSB Group.Denis Boyle was one of the top business strategy consultants, who founded TPG Partners with Tom Peters and was Managing Director of Service Management systems (UK) before his untimely death.