Skip to content

Communicating at Work Strategies for Success in Business and the Professions

Spend $50 to get a free DVD!

ISBN-10: 0078036801

ISBN-13: 9780078036804

Edition: 11th 2013

Authors: Ronald B. Adler, Jeanne Marquardt Elmhorst, Kristen Lucas

List price: $109.99
Blue ribbon 30 day, 100% satisfaction guarantee!
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!


The 11th edition ofCommunicating at Workenhances the strategic approach, real-world practicality, and reader-friendly voice that have made this text the market leader for three decades. On every page, students learn how to communicate in ways that enhance their own career success and help their organization operate effectively.This edition retains the hallmark features that have been praised by faculty and students--a strong emphasis on ethical communication and cultural diversity, discussions of evolving communication technologies, and self-assessment tools--while incorporating important updates and ground-breaking digital teaching and learning tools to help students better connect to the…    
Customers also bought

Book details

List price: $109.99
Edition: 11th
Copyright year: 2013
Publisher: McGraw-Hill Education
Publication date: 11/1/2012
Binding: Paperback
Pages: 480
Size: 7.75" wide x 9.75" long x 0.50" tall
Weight: 1.980
Language: English

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author ofConfidence in Communication: A Guide to Assertive and Social Skillsand coauthor ofUnderstanding Human Communication, Interplay: the Process of Interpersonal Communicationas well as the widely used textLooking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.

Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients.

Basics of Business and Professional Communication Strategic Case: Sundown Bakery
Communicating at Work
Communication and Career Success
The Nature of Communication
Communication Principles
Basics of the Communication Model
Communication Channels
Communicating in and beyond Organizations
Formal Communication Networks
Informal Communication Networks
Personal Networking
Ethical Dimensions of Communication
Master the Chapter
Review Points
Key Terms
Communication, Culture, and Work
The Nature of Culture
Communication in a Diverse Society
Race and Ethnicity
Social Class
Generational Differences
Regional Differences
Cultural Differences in International Business
Customs and Behavior
Fundamental Dimensions of Cultural Diversity
Diversity and Ethical Issues
Communicating across Diversity
Become Culturally Literate
Develop Constructive Attitudes
Adapt Your Behavior
Master the Chapter
Review Points
Key Terms
Personal Skills Strategic Case: Omnicom Marketing
Listening at Work
The Importance of Listening
Assumptions about Listening
Barriers to Effective Listening
Environmental Barriers
Physiological Barriers
Psychological Barriers
Listening Styles
Relational Listening
Analytical Listening
Task-Oriented Listening
Critical Listening
Listening More Effectively
Listening to Understand
Listening to Evaluate
Master the Chapter
Review Points
Key Terms
Verbal and Nonverbal Messages
Verbal Messages
Clarity and Ambiguity
Inflammatory Language
Language and Identity Management
Feminine and Masculine Language Use
Nonverbal Communication
Characteristics of Nonverbal Communication
Types of Nonverbal Communication
Improving Nonverbal Effectiveness
Master the Chapter
Review Points
Key Terms
Interpersonal Strategies and Skills
Interpersonal Skills and Success
Building Positive Relationships
Affirming Dignity
Enhancing Organizational Climate
Sharing Feedback
Giving Praise
Raising Difficult Issues
Offering and Responding to Criticism
Dealing with Difficult People and Situations
Sexual Harassment
Managing Conflict
What Are Conflicts About?
Approaches to Conflict
Handling Conflicts Constructively
Master the Chapter
Review Points
Key Terms
Principles of Interviewing
Interviewing Strategies
Planning the Interview
Conducting the Interview
Types of Interviews
The Information-Gathering Interview
The Career Research Interview
The Employment Interview
The Ethics of Interviewing
Obligations of the Interviewer
Obligations of the Interviewee
Master the Chapter
Review Points
Key Terms
Working in Groups Strategic Case: Museum of Springfield
Leading and Working in Teams
The Nature of Teams
Characteristics of Work Groups
What Makes a Group a Team?
Virtual Teams
Leadership and Influence in Teams
Perspectives on Leadership
Leader-Member Exchange
Becoming a Leader
Power and Influence of Members
Effective Communication in Teams
Fill Functional Roles
Recognize Both Team and Personal Goals
Promote Desirable Norms
Promote an Optimal Level of Cohesiveness
Avoid Excessive Conformity
Master the Chapter
Review Points
Key Terms
Effective Meetings
Types of Meetings
Information-Sharing Meetings
Problem-Solving and Decision-Making Meetings
Ritual Activities
Virtual Meetings
Planning a Problem-Solving Meeting
When to Hold a Meeting
Setting an Agenda
Conducting the Meeting
Beginning the Meeting
Conducting Business
Concluding the Meeting
Following Up the Meeting
Problem-Solving Communication
Stages in Group Problem Solving
Enhancing Creativity
Systematic Problem Solving
Decision-Making Methods
Master the Chapter
Review Points
Key Terms
Making Effective Presentations Strategic Case: Fresh Air Sports
Developing and Organizing the Presentation
Analyzing the Situation
Analyzing the Audience
Analyzing Yourself as the Speaker
Analyzing the Occasion
Setting Your Goal and Developing the Thesis
General-and Specific Goals
Developing the Thesis
Organizing the Body
Brainstorming Ideas
Basic Organizational Plan
Identify Main Points and Subpoints
Choose the Best Organizational Pattern
Rules for Main Points
Planning the Introduction and Conclusion
Functions of the Introduction
Types of Opening Statements
Functions of the Conclusion
Types of Closing Statements
Adding Transitions
Functions of Transitions
Characteristics of Effective Transitions
Master the Chapter
Review Points
Key Terms
Verbal and Visual Support in Presentations
Functions of Supporting Material
Verbal Support
Citing Your Sources
Visual Aids
Types of Visual Aids
Media for Presenting Visual Aids
Presentation Software
Guidelines for Using Visual Aids
Master the Chapter
Review Points
Key Terms
Delivering the Presentation
Types of Delivery
Manuscript Presentations
Memorized Presentations
Extemporaneous Presentations
Impromptu Presentations
Guidelines for Delivery
Visual Elements
Verbal Elements
Vocal Elements
Question-and-Answer Sessions
When to Answer Questions
How to Manage Questions
Speaking with Confidence
Accept a Moderate Amount of Nervousness
Speak More Often
Rehearse Your Presentation
Focus on Your Topic and the Audience
Think Rationally about Your Presentation
Master the Chapter
Review Points
Key Terms
Types of Business Presentations
Informative Presentations
Persuasive Presentations
Organizing Persuasive Messages
Types of Persuasive Presentations
Strategies for Ethical Persuasion
Group Presentations
Approaches to Organizing a Group Presentation
Planning Introductions, Conclusions, and Transitions in Group Presentations
Delivering a Group Presentation
Special-Occasion Speaking
Welcoming a Guest or Group
Introducing Another Speaker
Honoring a Person or an Institution
Giving a Toast
Presenting an Award
Accepting an Award
Master the Chapter
Review Points
Key Terms
Interviewing Materials
Sample Presentations
Business Writing