Human Communication Principles and Contexts

ISBN-10: 007803678X

ISBN-13: 9780078036781

Edition: 13th 2013

Authors: Stewart L. Tubbs

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Description:

Human Communicationis an introductory text that links theory and research with the practical components of communication. This award-winning author presents the fundamental concepts in communication through stimulating case-studies and contemporary examples. The 13th addition includes new discussions of cutting edge research and additional self-tests for students.
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Book details

List price: $120.96
Edition: 13th
Copyright year: 2013
Publisher: McGraw-Hill Companies, The
Publication date: 10/5/2012
Binding: Paperback
Pages: 560
Size: 7.25" wide x 9.00" long x 0.75" tall
Weight: 1.738
Language: English

Preface
Principles
The Process of Human Communication
The Importance of Human Communication
Techno-Etiquette
What Is Human Communication?
A Model of Human Communication
Communicator 1: Sender/Receiver
Communicator 2: Receiver/Sender
Feedback
Time
Communication Contexts
Interpersonal Communication
Intercultural Communication
Interviewing
Small-Group Communication
Public Communication
Organizational Communication
Mass Communication
Communication Technologies
Communication Ethics
What Is Effective Communication?
Understanding
Pleasure
Attitude Influence
Improved Relationships
Action
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Person Perception
Perceiving People and Objects: A Comparison
Two Kinds of Filters
Selective Perception, Organization, and Interpretation
Forming Impressions
Looking at Yourself
Self-Concept East and West: Who Are You?
Looking at Others
Empathy and the Empathy Quotient
Social Roles
Some Variables Involved in Accurate Perception
Improving Perception and Communication
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
The Verbal Message
Words and Meaning
Symbols and Referents
Denotation and Connotation
Private and Shared Meanings
A Word about Semantics
Language and Thought
The Sapir-Whorf Hypothesis
Language Problems
Culture as Our Frame of Reference
Words in Action
Sexist Language
Male and Female Language Use
Powerful and Powerless Language
Metacommunication
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
The Nonverbal Message
Interpreting Nonverbal Messages
Nonverbal Messages
The Verbal/Nonverbal Split in Meaning
Nonverbal Information
The Story of Clever Hans
Verbal/Nonverbal Interaction
Spatial and Temporal Cues
Power and Dominance: Some Nonverbal Cues
Space
Time
Visual Cues
Facial Expression
Oculesics
Body Movements
Hand Gestures
Haptics
Physical Appearance and the Use of Objects
Vocal Cues
Volume
Rate and Fluency
Pitch
Quality
Deception
Clusters to Watch for When People Lie
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Listening
Why Listen?
Importance of Listening
Listening: The Forgotten Skill
What Is Meant By Listening?
Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding
Types of Listening
Pleasurable Listening
Discriminative Listening
Critical Listening
Empathic Listening
How to Improve Listening
Listen Effectively
Pay Attention
Listen for Main Points or Ideas
Use Your Spare Time
Aerobic Listening
Summary
Key Terms
Review Questions
Exercises
Listening Test
Suggested Readings
Conflict and Negotiation
Conflict
Principled Negotiation
Levels of Conflict
Stages of Conflict
Latent Conflict and Emergence
Escalation and Resolution
Conflict Resolution
Conflict Management Skills
Negotiation
Fairness
Negotiation: The Wish, Want, Walk Method
Six-Step Model
Negotiation Strategy and Tactics
Negotiation Tips
Summary
Key Terms
Review Questions
Exercise
Suggested Readings
Ethics and Communication
Ethics at Penn State
Principles
The Golden Mean
The Categorical Imperative
Utilitarianism
Justice and the Veil of Ignorance
Issues
Lying and Misrepresentation
Secrets, Disclosures, and Privacy
Does Academic Freedom Have Limits?
Ethics in Shopping
Whistleblowing
Leaks
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Relationships in Process
Bases of Human Attraction
Proximity
Similarity
Situations
Defining Characteristics of Relationships
Context
Time
Trust
Theories of Relationship Development
A Theory on the Life Cycle of Relationships
A Theory of Relationship Dissolution
Maintaining Relationships
Family Communication
Relationships-How to Listen to Your Children
Communication Rules
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Contexts
Interpersonal Communication
The Social Setting
The Marriage Killer
Norms
Roles
Introverts and Extroverts
Assessing the Quality of an Interpersonal Relationship
Self-Disclosure
Affiliation and Commitment
Dominance, Status, and Power
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Intercultural Communication
A Definition of Culture
America's Changing Culture
Culture as Learned
Distinctions among Cultures
Three Approaches to Studying Culture
Some Dimensions of Cultural Difference
Individualism-Collectivism
What's Your Cultural Orientation?
High-and Low-Context Cultures
Power Distance
Masculinity-Femininity
Uncertainty Avoidance
Intercultural Communication: Principles and Problems
Verbal Messages
Nonverbal Messages
Relationships: Norms and Roles
Beliefs and Values
The Value of Beauty across Cultures
Toward Greater Intercultural Understanding and Tolerance
Surviving Culture Shock
Ethnocentrism
Stereotyping
Some Guidelines for Critical Viewers of Film and Television
Promoting Greater Tolerance and Harmony
Effects of Intercultural Communication
Effects on the Individual
Cultural Effects
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Interviewing
Defining "Interview"
The Job Interview
Strategic Interviewing
Standardized and Unstandardized Interviews
Interviewing: Conversation with a Purpose
Types of Interview Questions
Open versus Closed Questions
Primary versus Probing Questions
Leading versus Neutral Questions
The Loaded Questions
Suspect Questions and How to Handle Them
Types of Inadequate Responses
No Answer
Partial Answer
Irrelevant Answer
Inaccurate Answer
Oververbalized Answer
Interview Structure
Opening of the Interview
Body of the Interview
Conclusion
Nondirective Interview Technique
Helpful Hints
The Interviewee
The Interviewer
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Small-Group Communication
Types of Small Groups
Group Dynamics
Conformity Pressure
Social Influence
The Quality of Group Problem Solving
The Role of a Group Member
Cohesiveness
Phases of Group Development
Group Structure
Group Size
Communication Networks
Virtual Groups
Leadership
Correlates of Effective Groups
Idea Development and Problem Solving
The Value of Work Teams
Constructive Conflict
Patterns of Decision Making
Testing the Group's Effectiveness
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Public Communication
Quick Start
A Definition
The Speaker
Source Credibility
Dimensions of Credibility
Delivery
Handling Stage Fright
The Audience
Audience Analysis
Listener Persuasibility
Presentation Zen
The Message
Organization
Materials of Support
Visual Aids
Language
Economy of Language
Humor and Satire
Appeals to Fear
How Much Change to Attempt
One Side or Two Sides?
Climax Order or Anticlimax Order?
Stated or Implied Conclusions?
Speak First or Have the Last Say?
Presentation Rubric
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Organizational Communication
Organizational Culture
Importance of Communication
Supervisory Communication
How to Develop Trust
Downward Communication
Upward Communication
Managing Your E-Mail
Horizontal Communication
Communication and Organizational Change
Informal Communication
Dealing with Office Politics
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Mass Communication and the New Technologies
A First Definition
Mediated Encounters
The Audience
The Communication Experience
The Source of Communication
Media Consolidation and the News
Feedback
The Process of Mass Communication
The Gatekeeper
Message Flow
The Active Audience
Some Guidelines for Critical Viewers of Media Interviews
Some Effects and Outcomes
The Diffusion of Information
Attitude Influence
Political Satire, News, and Spin
Issues of Importance and How We Think about Them
Advertising and Public Relations
Implications of the New Communication Technologies
The Convergence of Computing, Telecommunications, and Media
Computer-Mediated Communication
The Shallows
The New Alternative Media
Effects on Interpersonal Communication
Prospects for a Global Human Community
Summary
Key Terms
Review Questions
Exercises
Suggested Readings
Glossary
References
Credits
Name Index
Subject Index
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