Service Management with Premium Content Access Card
Edition: 7th 2011
List price: $215.95
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Description: Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $215.95
Copyright year: 2011
Publisher: McGraw-Hill Higher Education
Publication date: 3/19/2010
Size: 9.00" wide x 11.25" long x 1.25" tall
|The Role of Services in an Economy|
|The Nature of Services|
|Designing the Service Enterprise|
|New Service Development|
|Technology in Services|
|Supporting Facility and Process Flows|
|The Service Encounter|
|Service Facility Location|
|Managing Service Operations|
|Managing Capacity and Demand|
|Managing Waiting Lines|
|Service Supply Relationships|
|Growth and Globalization of Services|
|Quantitative Models for Service Management|
|Capacity Planning and Queuing Models (Computer Simulation)|
|Forecasting Demand for Services|
|Managing Facilitating Goods|
|Areas of a Standard Normal Distribution|
|Uniformly Distributed Random Numbers [0,1]|
|Values of Lq for the M/M/c Queuing Model|
|Equations for Selected Queuing Models|