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Customer Service Skills for Success:

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ISBN-10: 0073545465

ISBN-13: 9780073545462

Edition: 2014

Authors: Robert W. Lucas

List price: $123.20
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Description:

Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers’ interest while providing insights into the concepts and skills related to customer service.The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.The sixth edition of Customer Service Skills for Success contains 10 chapters…    
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Book details

List price: $123.20
Copyright year: 2014
Publisher: McGraw-Hill College
Binding: Paperback
Size: 8.50" wide x 11.00" long x 0.75" tall
Weight: 2.354
Language: English