Skip to content
Cart (0) Free shipping over $35*
Buybacks (0) Free shipping on buybacks
loading
Help Contact
Return rental ›

Service Management

Best in textbook rentals since 2012!

ISBN-10: 0073403350

ISBN-13: 9780073403359

Edition: 7th 2011

Authors: James A. Fitzsimmons, Mona J. Fitzsimmons

List price: $107.99
Blue ribbon 30 day, 100% satisfaction guarantee!
Marketplace
2 new & used from $6.75
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Description:

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers…    
Customers also bought

Book details

List price: $107.99
Edition: 7th
Copyright year: 2011
Publisher: McGraw-Hill Higher Education
Publication date: 10/1/2010
Binding: Hardcover
Pages: 608
Size: 8.50" wide x 12.00" long x 0.01" tall
Weight: 3.454

  • TextbookRush.com BBB Business Review
  • Trustpilot
Like TextbookRush on Facebook Follow TextbookRush on X Follow TextbookRush on Instagram Subscribe to TextbookRush on YouTube Follow TextbookRush on Pinterest Add TextbookRush on Snapchat Add TextbookRush on TikTok
© 2002-2024 TextbookRush
Subscribe