Skip to content

Phone Skills for the Information Age

Best in textbook rentals since 2012!

ISBN-10: 0073017272

ISBN-13: 9780073017273

Edition: 3rd 2006

Authors: Dorothy A. Maxwell

List price: $103.67
Blue ribbon 30 day, 100% satisfaction guarantee!
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Customers also bought

Book details

List price: $103.67
Edition: 3rd
Copyright year: 2006
Publisher: McGraw-Hill Higher Education
Publication date: 2/24/2005
Binding: Paperback
Pages: 152
Size: 8.50" wide x 10.75" long x 0.50" tall
Weight: 0.682
Language: English

Communicating Positively Making Phone Calls
Handling Incoming Phone Calls
Handling Special Types of Calls
Servicing the Customer on the Phone
Using Phone-Related Equipment & Technology