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Quality Management

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ISBN-10: 0072999837

ISBN-13: 9780072999839

Edition: 3rd 2005

Authors: Howard S. Gitlow, Rosa Oppenheim, Alan Oppenheim, David Levine

List price: $171.56
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Quality improvement is recognized as an essential function in any successful organization. Leading corporations have demonstrated that improved quality raises profits, reduces costs, and provides competitive advantage. Quality Management, 3/e, text presents a comprehensive approach to quality improvement, including Dr. W. Edwards Deming's philosophy of quality, productivity, and competitive position, thorough coverage of process improvement, Six Sigma, the DMAIC model, and much more. The text is motivated by integrated quality improvement stories, examples, and mini-case studies to help students better understand the application and impact of Quality Management and Improvement. The third…    
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Book details

List price: $171.56
Edition: 3rd
Copyright year: 2005
Publisher: McGraw-Hill Higher Education
Binding: Mixed Media
Pages: 768
Size: 7.50" wide x 9.25" long x 1.50" tall
Weight: 3.036
Language: English

Howard S. Gitlow is a professor at the University of Miami. Rosa Oppenheim is a professor at Rutgers University. Alan Oppenheim is a professor at Montclair State University. David Levine is a professor at Baruch College.

Foundations of Quality Management
Fundamentals of Quality
Deming���s Theory of Management
Fundamentals of Statistical Studies
Defining and Documenting a Process
Tools and Methods for Analytic Studies
Basic Probability and Statistics 5-App Using Windows
Stabilizing and Improving and Process with Control Charts
Attribute Control Charts
Variables Control Charts
Out-of-Control Patterns
Diagnosing a Process
Process Capability and Improvement Studies
Design of Experiments
Inspection Policy
Administrative Systems for Quality Management
The Fork Model for Quality Management ���The handle-Transformation
The Fork Model for Quality Management ��� The neck -Management
The Fork Model for Quality Management- Prong 1-Daily Management
The Fork Model for Quality Management ���Prong 2-Cross Functional Management
The Fork Model for Quality Management ���Prong 3-Policy Management
Resource Requirements
Current thinking about Statistical Practice
Six Sigma Management