Service Management Operations : Operations, Strategy, and Information Technology

ISBN-10: 0072982306

ISBN-13: 9780072982305

Edition: 5th 2006

30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy


what's this?
Rush Rewards U
Members Receive:
You have reached 400 XP and carrot coins. That is the daily max!
Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Business Ethics Online content $4.95 $1.99
Add to cart
Study Briefs
Business Law Online content $4.95 $1.99
Add to cart
Study Briefs
Management Online content $4.95 $1.99
Customers also bought

Book details

Edition: 5th
Copyright year: 2006
Publisher: McGraw-Hill Higher Education
Binding: Hardcover
Pages: 624
Size: 8.30" wide x 10.30" long x 1.00" tall
Weight: 3.256
Language: English

Understanding Services
The Role of Services in an Economy
The Nature of Services
Service Strategy
Designing The Service Enterprise
New service Development
Technology in Services
Service Quality
The Service Encounter
The Supporting Facility
Service Facility Location
Managing Projects
Structuring Managing Service Operations
Forecasting Demand for Services
Managing Capacity and Demand
Managing Waiting Lines
Capacity Planning and Queuing Models
Service Supply Relationships
Managing Facilitating Goods
Growth and Globalization of Services
Areas Of A Standard Normal Distribution
Uniformly Distributed Random Numbers[0,1]
Values Of La For The Am/Am/Ac Queuing Model
Equations For Selected Queuing Models
Table of Contents provided by Publisher. All Rights Reserved.
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.