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Service Management Operations : Operations, Strategy, and Information Technology

ISBN-10: 0072982306

ISBN-13: 9780072982305

Edition: 5th 2006

Authors: James A. Fitzsimmons, Mona J. Fitzsimmons

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Book details

Edition: 5th
Copyright year: 2006
Publisher: McGraw-Hill Higher Education
Binding: Hardcover
Pages: 624
Size: 8.30" wide x 10.30" long x 1.00" tall
Weight: 3.256
Language: English

Understanding Services
The Role of Services in an Economy
The Nature of Services
Service Strategy
Designing The Service Enterprise
New service Development
Technology in Services
Service Quality
The Service Encounter
The Supporting Facility
Service Facility Location
Managing Projects
Structuring Managing Service Operations
Forecasting Demand for Services
Managing Capacity and Demand
Managing Waiting Lines
Capacity Planning and Queuing Models
Service Supply Relationships
Managing Facilitating Goods
Growth and Globalization of Services
Areas Of A Standard Normal Distribution
Uniformly Distributed Random Numbers[0,1]
Values Of La For The Am/Am/Ac Queuing Model
Equations For Selected Queuing Models
Table of Contents provided by Publisher. All Rights Reserved.