| An introduction to interviewing | p. 1 |
| The essential elements of interviews | p. 1 |
| A relational form of communication | p. 4 |
| Electronic interviews | p. 7 |
| An interpersonal communication process | p. 15 |
| Two parties in the interview | p. 15 |
| Interchanging roles during interviews | p. 15 |
| Perceptions of interviewer and interviewee | p. 18 |
| Communication interactions | p. 20 |
| Feedback | p. 29 |
| The interview situation | p. 33 |
| Questions and their uses | p. 47 |
| Open and closed questions | p. 48 |
| Primary and secondary questions | p. 51 |
| Neutral and leading questions | p. 57 |
| Common question pitfalls | p. 60 |
| Structuring the interview | p. 69 |
| Opening the interview | p. 69 |
| The body of the interview | p. 76 |
| Closing the interview | p. 84 |
| The probing interview | p. 95 |
| Preparing the interview | p. 95 |
| Selecting interviewees and interviewers | p. 99 |
| Conducting the interview | p. 102 |
| Preparing the report or story | p. 113 |
| The interviewee in the probing interview | p. 114 |
| The survey interview | p. 125 |
| Purpose and research | p. 125 |
| Structuring the interview | p. 127 |
| Survey questions | p. 129 |
| Selecting interviewees | p. 138 |
| Selecting and training interviewers | p. 141 |
| Conducting survey interviews | p. 143 |
| Coding, tabulation, and analysis | p. 145 |
| The respondent in survey interviews | p. 147 |
| The recruiting interview | p. 157 |
| Recruiting in a rapidly changing world | p. 157 |
| Preparing the recruiting effort | p. 159 |
| Obtaining and reviewing information on applicants | p. 166 |
| Structuring the interview | p. 170 |
| Conducting the interview | p. 173 |
| Evaluating the interview | p. 180 |
| The employment interview | p. 191 |
| Where are the jobs? | p. 192 |
| Analyzing yourself | p. 192 |
| Doing your homework | p. 194 |
| Conducting the search | p. 199 |
| Preparing credentials | p. 204 |
| Creating a favorable first impression | p. 214 |
| Answering questions | p. 217 |
| Asking questions | p. 224 |
| The closing | p. 227 |
| Evaluation and follow-up | p. 227 |
| The performance interview | p. 237 |
| New visions for new organizations | p. 238 |
| Preparing for the performance interview | p. 239 |
| Selecting an appropriate review model | p. 243 |
| Conducting the performance review interview | p. 251 |
| The employee in the performance review | p. 255 |
| The performance problem interview | p. 256 |
| The persuasive interview : the persuader | p. 269 |
| Five interrelated conditions for persuasion | p. 269 |
| The ethics of persuasion | p. 270 |
| Analyzing the interviewee | p. 271 |
| Studying the situation | p. 274 |
| Researching the issue | p. 275 |
| Planning the interview | p. 276 |
| Structuring the interview | p. 279 |
| Conducting the interview | p. 285 |
| The persuasive interview : the persuadee | p. 301 |
| Be a responsible participant | p. 301 |
| Be an informed participant | p. 303 |
| Be a critical participant | p. 308 |
| Be an active participant | p. 311 |
| The counseling interview | p. 319 |
| Preparing for the counseling interview | p. 319 |
| Structuring the interview | p. 323 |
| Conducting the interview | p. 327 |
| The health care interview | p. 341 |
| Changing views on the health care interview | p. 341 |
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