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| Foreword | |
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| About the Contributors | |
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| Acknowledgments | |
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| Preface | |
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| Introduction | |
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| A+ Core Examination | |
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| Installation, Configuration, and Upgrading | |
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| Functions of System Modules | |
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| Adding and Removing Field Replaceable Modules | |
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| IRQs, DMAs, and I/O Addresses | |
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| Peripheral Ports, Cabling, and Connectors | |
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| Installing and Configuring IDE/EIDE Devices | |
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| Installing and Configuring SCSI Devices | |
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| Installing and Configuring Peripheral Devices | |
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| Functions and Use of Common Hand Tools | |
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| Upgrading BIOS | |
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| System Optimization | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Diagnosing and Troubleshooting | |
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| Symptoms and Problems | |
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| Basic Troubleshooting | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Safety and Preventive Maintenance | |
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| Preventive Maintenance Products and Procedures | |
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| Environmental Hazard Protection | |
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| Lasers and High-Voltage Equipment | |
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| Disposal Procedures | |
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| Electrostatic Discharge (ESD) | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Motherboard/Processors/Memory | |
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| CPU Chips | |
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| Random Access Memory (RAM) | |
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| Motherboards | |
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| CMOS (Complementary Metal-Oxide Semiconductor) | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Printers | |
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| Printer Operations and Components | |
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| Care and Service Techniques | |
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| Printer Connections and Configurations | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Portable Systems | |
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| Battery Types and Installation | |
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| Portable Displays | |
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| Docking Stations | |
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| PCMCIA and PC Cards | |
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| Memory Upgrades | |
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| Pointing Devices | |
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| Laptop Security and Services | |
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| Standards and Trends | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Basic Networking | |
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| Basic Networking Concepts | |
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| Configuring Network Interface Cards | |
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| Problems on the Network | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Customer Satisfaction | |
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| Achieving and Maintaining Customer Satisfaction | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| DOS/Windows Examination | |
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| Function, Structure, Operation, and File Management | |
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| Functions of DOS, Windows 3.x, and Windows 95/98 | |
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| Operating System Files and Structure | |
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| File Allocation Tables, Formatting, and Partitioning | |
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| Managing Files and Directories in DOS/Windows | |
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| Viewing and Changing File Attributes | |
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| Operating System Navigation | |
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| Disk Management | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Memory Management | |
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| Types of Memory | |
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| Logical Memory Layout | |
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| Memory Conflicts and Optimization | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Installing, Configuring, and Upgrading | |
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| Installing DOS, Windows 3.x, and Windows 95 | |
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| Upgrading Operating Systems | |
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| Boot Sequences for DOS, Windows 3.x, and Windows 95 | |
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| Windows 95 Plug-and-Play | |
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| Loading/Adding Device Drivers | |
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| Changing Options, Configuring, and Using the Windows Printing Subsystem | |
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| Installing and Launching Windows and Non-Windows Applications | |
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| Editing AUTOEXEC.BAT and CONFIG.SYS Files | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Diagnosing and Troubleshooting | |
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| Common Error Codes, Startup Messages, and Icons from the Boot Sequence for DOS, Windows 3.x, and Windows 95/98 | |
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| Correcting a Startup or Boot Problem | |
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| Creating an Emergency Boot Disk with Utilities Installed | |
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| Recognizing Windows-Specific Printing Problems | |
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| Common Problems and Causes | |
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| DOS- and Windows-Based Utilities and Commands/Switches | |
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| Installing and Configuring DOS Applications, and Potential Problems in Windows 95 | |
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| Viruses and Virus Types | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Networks | |
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| Networking Capabilities of DOS and Windows | |
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| The Internet and Setting Up a System for Internet Access | |
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| Certification Summary | |
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| Two-Minute Drill | |
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| Self Test | |
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| Self Test Answers | |
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| About the CD | |
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| Installing the Personal Testing Center | |
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| Test Type Choices | |
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| Live | |
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| Managing Windows | |
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| Saving Scores as Cookies | |
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| Using the Browser Buttons | |
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| JavaScript Errors | |
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| Practice | |
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| Review | |
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| Scoring | |
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| About the Web Site | |
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| Access Global Knowledge | |
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| What You'll Find There | |
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| DOS Command Reference | |
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| Attrib | |
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| Chkdsk | |
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| Copy | |
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| Cls | |
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| Del | |
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| Deltree | |
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| Dir | |
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| Diskcopy | |
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| Edit | |
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| Fdisk | |
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| Format | |
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| Label | |
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| Mem | |
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| More | |
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| Move | |
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| Ren | |
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| Subst | |
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| Sys | |
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| Type | |
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| Xcopy | |
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| Network Troubleshooting Guide | |
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| Reboot | |
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| Neighborhood Watch | |
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| Ping Test | |
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| Trace the Route | |
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| Test the Connection on the Wall (Method 1 *Cheaper) | |
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| Test the Connection on the Wall (Method 2 *Easier) | |
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| Workstation Configuration | |
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| Bad Ethernet Card? | |
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| Networking Language | |
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| Topologies | |
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| Bus | |
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| Ring | |
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| Star | |
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| Cabling and Physical Connectors | |
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| 10BaseT | |
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| 100BaseT | |
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| 10Base2 | |
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| 10Base5 | |
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| Category 3 (aka Cat 3) | |
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| Category 5 (aka Cat 5) | |
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| T-Adapter | |
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| Terminator | |
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| Connectivity Devices | |
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| Hub | |
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| Repeater | |
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| Router | |
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| Switch | |
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| MSD.EXE Output | |
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| Glossary | |
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| Index | |