Disney U How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

ISBN-10: 0071808078

ISBN-13: 9780071808071

Edition: 2013

Authors: Doug Lipp

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Leadership lessons from the iconic brandyoucan use to drive Disney-style successIn helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth.Disney Universityexamines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand.Doug Lippis an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney University.
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Book details

List price: $29.00
Copyright year: 2013
Publisher: McGraw-Hill Education
Publication date: 3/26/2013
Binding: Hardcover
Pages: 240
Size: 6.50" wide x 9.50" long x 1.00" tall
Weight: 1.232
Language: English

Acknowledgments and Cast Credits
A Note from the Author
Prologue: "Help Me to Create The Happiest Place on Earth"
Pulling Back the Curtain: The Orientation
Setting the Stage for Success: The Four Circumstances of the Disney University
Capture Hearts and Minds: It's More Than Mickey Mouse and Donald Duck
It Takes Art and Science: The Attractions Don't Break Down, and Snow White Never Has a Bad Day
Gather Facts and Feelings: Walk the Park
Be Willing to Change or Be Willing to Perish: The Birth of the Disney University
Simplify the Complex
The Honeymoon Will End: Cinderella Castle and Culture Change
Keep Plussing the Show: No Room for Excuses
Beyond Orientation: Executive Development: From Silos to Synergy
The Language of Success: Creating a Culture of Happiness
Give Back
Communicate Globally
Work Hard, Play Hard
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